Juanita Alleyne
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience at TD Bank NA, excelling in customer service and staff supervision. Proven track record in inventory management and enhancing operational efficiency. Adept at training teams to deliver exceptional service, fostering a collaborative environment that boosts customer satisfaction and loyalty.
Knowledgeable Store Supervisor with proven track record in overseeing store operations and enhancing customer satisfaction. Successfully implemented inventory management strategies, leading to improved stock accuracy. Demonstrated ability in team leadership and conflict resolution.
Overview
11
11
years of professional experience
Work History
Store Supervisor
TD Bank NA
04.2025 - Current
- Complete daily, monthly, and quarterly operations, ensuring compliance with bank policies and procedures.
- Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the bank and customers.
- Provides day-to-day team leadership and work direction to ensure effective and efficient delivery of personalized and complex service and advice activities and solutions while maintaining compliance and regulatory guidelines.
- Trained staff on customer service standards and operational best practices.
- Assisted in managing cash flow, maintaining accurate records of transactions.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
Financial Services Representative
TD Bank NA
05.2022 - 04.2025
- Assisted clients in understanding financial products and services to enhance customer satisfaction.
- Processed transactions accurately, ensuring compliance with regulatory standards and internal policies.
- Educated customers on digital banking tools to improve user experience and engagement.
- Collaborated with team members to streamline branch operations, enhancing efficiency and service delivery.
Back Office Associate
Home Depot
09.2023 - 02.2024
- Managed inventory levels to ensure optimal stock availability and accuracy.
- Processed customer orders efficiently using proprietary order management systems.
- Collaborated with cross-functional teams to enhance operational workflows and service delivery.
- Trained new associates on product knowledge, policies, and best practices for customer service.
Customer Service Representative 11
TD Bank NA
01.2021 - 04.2023
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Implemented process improvements that enhanced service delivery and reduced response times.
- Trained and mentored new team members on customer service protocols and systems.
- Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
Customer Service Representative 1
TD Bank NA
03.2019 - 05.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new staff, fostering a collaborative team environment.
- Managed customer accounts, ensuring accurate information and timely updates.
- Processed orders and returns, maintaining compliance with company policies.
Sales Associate
Home Depot
02.2015 - 01.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory records through regular stock audits and replenishment.
- Collaborated with team members to create visually appealing merchandise displays.
- Trained new hires on sales techniques and store procedures for improved performance.
Education
High School Diploma -
St. John's College
Georgetown, Guyana06-2009
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
Timeline
Store Supervisor
TD Bank NA
04.2025 - Current
Back Office Associate
Home Depot
09.2023 - 02.2024
Financial Services Representative
TD Bank NA
05.2022 - 04.2025
Customer Service Representative 11
TD Bank NA
01.2021 - 04.2023
Customer Service Representative 1
TD Bank NA
03.2019 - 05.2021
Sales Associate
Home Depot
02.2015 - 01.2020
High School Diploma -
St. John's College