Carl Manuel Burgos Cordero
1722 Charlie Smith Dr, El Paso,TX
Summary
Experienced with handling customer inquiries and resolving issues in credit card services. Utilizes effective communication and problem-solving skills to enhance client satisfaction. Knowledge of account management and transaction processing ensures smooth service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Card Customer Service Representative
Alorica Calling Center
06.2023 - Current
- Handling client sensitive information while conducting card maintenance
- Fielded hundreds incoming customer calls to deliver high-quality solutions.
- Received inbound customer calls related to credit and accounts receivable.
Security protection specialist
dd's DISCOUNTS
06.2021 - 11.2021
- Greet every customer that walks in and answer every question they have about the store
- Worked between 20-30 hours a week
Cashier/Sales Associate
Michaels Arts and Supplies
07.2020 - 03.2021
- We scan customers items as fast and efficient as possible with a positive attitude
- Worked between 20-30 hours a week
Lane Attendant
Bowl El Paso
03.2019 - 10.2020
- We clean and maintain the building while assisting customers in need
Mechanic Assistant
X3M Express
01.2017 - 05.2020
- The position was mainly to assist mechanics working on semi trucks wether it was to change the tires, the brake pads or oil filters to removing and replacing old trailer doors
Education
Associate's degree - Diesel Mechanics
El Paso Community College
El Paso, TX01.2025
High school -
Paso Del Norte Academy
El Paso, TX05.2018
Skills
- Quick learner
- Customer service
- Cash handling
- Communication skills
- Mechanical knowledge
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Windows
- Materials Handling
Certification
Brake inspector, 12/01/24, Present
Timeline
Credit Card Customer Service Representative
Alorica Calling Center
06.2023 - Current
Security protection specialist
dd's DISCOUNTS
06.2021 - 11.2021
Cashier/Sales Associate
Michaels Arts and Supplies
07.2020 - 03.2021
Lane Attendant
Bowl El Paso
03.2019 - 10.2020
Mechanic Assistant
X3M Express
01.2017 - 05.2020
High school -
Paso Del Norte Academy
Associate's degree - Diesel Mechanics
El Paso Community College
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