Tania Espino Perez
Phoenix,Arizona
Overview
8
8
years of professional experience
Work History
Credit Card Customer Service Representative
Discover Financial Services
11.2022 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Assisted applicants with submitting credit application, ensuring a smooth application experience for all parties involved.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Loan Officer
Cash Time Loan Centers
10.2019 - 11.2022
- Processed loan applications and monitored progress from start to finish.
- Reviewing and verifying income statements and other financial documents presented my applicant.
- Notifying customers of delinquent accounts via mail, telephone, & email.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their needs.
- Developed strong relationships with customers through high levels of customer service.
Crew Member
Raising Cane’s Chicken Fingers
09.2021 - 07.2022
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Took orders, prepared meals, and collected payments.
Sales Floor Associate
Burlington Coat Factory
07.2015 - 10.2019
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
Education
High School Diploma -
South Pointe High School
Phoenix, AZ05.2017
Skills
- Bilingual- Spanish
- Fast learner
- Flexible and adaptable
- Work well with others
- Computer proficient
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Credit Card Customer Service Representative
Discover Financial Services
11.2022 - 12.2023
Crew Member
Raising Cane’s Chicken Fingers
09.2021 - 07.2022
Loan Officer
Cash Time Loan Centers
10.2019 - 11.2022
Sales Floor Associate
Burlington Coat Factory
07.2015 - 10.2019
High School Diploma -
South Pointe High School