Jasmine Jackson

• Assisted customers with credit card inquiries and account management, enhancing overall customer experience.
• Resolved billing disputes and transaction issues, ensuring client satisfaction.
• Educated customers on credit card features and benefits, promoting informed usage and satisfaction.
• Processed payments and account updates using internal systems effectively.
• Documented customer interactions and feedback to support quality assurance efforts.
• Maintained current knowledge of company policies and credit regulations.
• Utilized technology to deliver timely and precise responses to inquiries, improving service quality.

interactions with various systems such as CRM, Avaya,Cisco, Salesforce, Zendesk,ServiceNow, NICE, Verint, Slack, Microsoft teams etc..

• Addressed customer inquiries and issues directly, enhancing satisfaction and loyalty.
• Provided timely resolution of customer complaints, contributing to positive customer experiences.
• Provided live chat support, assisting customers with immediate needs.
• Managed high-volume call traffic, ensuring professionalism and courtesy in every interaction.
• Utilized CRM software to promptly track customer information and service requests.
• Documented customer interactions accurately in case management system.
• Ensured compliance with company guidelines during all interactions with customers.

Collaborated with team members to enhance support processes and boost efficiency.