Olivia Davis
Columbia,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Credit Card Customer Service Representative
Bank of America-Remote
Columbia, SC
06.2023 - Current
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
Sales Representative
AT&T
Columbia, SC
06.2022 - 11.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Inventory Associate
CarMax
Columbia, SC
07.2021 - 06.2022
- Prepared reports summarizing current inventory levels, orders received and shipped.
- Supported other departments by providing requested information about products or services.
- Processed customer orders according to established guidelines and timelines.
- Provided training and guidance to new staff members regarding proper inventory control methods.
Education
Some College (No Degree) - Dental Hygiene
Midlands Technical College
West Columbia, SCHigh School Diploma -
Lake Marion High School And Technology Center
Santee, SCSkills
- Customer Service
- Sales Closing
- Sales Expertise
- Complex Problem-Solving
- Customer Relations
- Relationship Building
Timeline
Credit Card Customer Service Representative
Bank of America-Remote
06.2023 - Current
Sales Representative
AT&T
06.2022 - 11.2023
Inventory Associate
CarMax
07.2021 - 06.2022
Some College (No Degree) - Dental Hygiene
Midlands Technical College
High School Diploma -
Lake Marion High School And Technology Center
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