Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlisa Johnson

El Dorado

Summary

Dedicated and results-driven professional with experience in customer service, early childhood education, and office operations. Known for strong communication skills, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Skilled in documentation, client relations, and team collaboration, with a commitment to providing high-quality service. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Credit Card Customer Service Representative

Fiserv
Brookfield
01.2022 - Current
  • Managed high volumes of customer inquiries and account issues with professionalism.
  • Handled claims and conducted follow-ups with members, providers, and third-party associates.
  • Documented calls, resolved billing issues, and provided detailed explanations of services.

Pre-School Teacher

South Arkansas Developmental Center for Children and Families
El Dorado
01.2015 - Current
  • Delivered hands-on, play-based instruction to promote learning and development.
  • Communicated regularly with parents regarding children’s progress and behavior.
  • Facilitated sensory and group activities, including music, dance, and storytelling.

Customer Service Associate

Walmart
El Dorado
01.2011 - 01.2015
  • Processed returns, exchanges, and payments while ensuring excellent customer service.
  • Assisted customers with locating merchandise and managed restocking duties.
  • Maintained policy compliance and accurate cash handling procedures.

Education

High School Diploma -

El Dorado High School
El Dorado, AR
01.2010

Skills

  • Microsoft Office Suite
  • Project management
  • Time management
  • Interpersonal communication
  • Data entry
  • Customer relations
  • Process optimization
  • Documentation skills
  • Organizational abilities
  • Communication proficiency
  • Report generation
  • Analytical thinking

Timeline

Credit Card Customer Service Representative

Fiserv
01.2022 - Current

Pre-School Teacher

South Arkansas Developmental Center for Children and Families
01.2015 - Current

Customer Service Associate

Walmart
01.2011 - 01.2015

High School Diploma -

El Dorado High School
Karlisa Johnson
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