Chelsea Roane
Retail Manager
Wetumpka,AL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
14
14
years of professional experience
Work History
Omni Lead
Dick's Sporting Goods, Inc
04.2018 - Current
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Analyzed department metrics and performance and reported findings to management.
Administrative Assistant
Dick's Sporting Goods, Inc
04.2018 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Bank Teller
GeoVista Credit Union
09.2018 - 03.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assistant Manager
Chuck E Cheese
Colorado Springs, CO
01.2010 - 12.2017
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
05.2009
Skills
- Strategic Thinking
- Training and Coaching
- Operational Excellence
- Team Building and Motivation
- Conflict Resolution Techniques
- Picking and Packing
- Punctual and Dependable
- Heavy Lifting
- Flexible Schedule
- Material Loading and Unloading
- Hand-Held Scanners
- Computer Skills
Timeline
Bank Teller - GeoVista Credit Union
09.2018 - 03.2019
Omni Lead - Dick's Sporting Goods, Inc
04.2018 - Current
Administrative Assistant - Dick's Sporting Goods, Inc
04.2018 - Current
Assistant Manager - Chuck E Cheese
01.2010 - 12.2017
Air Academy High School - High School Diploma,