Chelsea Rosebrook

As the Director responsible for overseeing my team's performance, I provided support by:

- Tagging deals and implementing a systematic follow-up process for qualified opportunities, meticulously documenting all interactions in our CRM system.

- Utilizing various tools to track down the correct contacts from cold leads, ensuring accurate and targeted outreach.

- Coming up with effective solutions to address challenges faced by prospective clients, emphasizing the importance of security awareness training.

- Driving urgency for our product by effectively communicating its value proposition to potential customers.

- Reporting progress throughout the month to our VP of Sales, providing accurate and insightful forecasts to support decision-making.

- Establishing and nurturing strong relationships with both prospects and internal stakeholders, actively contributing to business growth.

- Conducting informative and relatable product demos for key decision-makers, such as CTOs, CFOs, Directors, and HR Managers.

- Actively generating new business opportunities by proactively making 40-50 calls per day, consistently driving sales growth.

- Managing and maintaining client relationships, ensuring high levels of customer satisfaction and retention.

- Identified and addressed challenges faced by prospective clients, emphasizing the importance of security awareness training

- Systematically followed up on qualified opportunities and meticulously documented interactions in Salesforce

- Utilized excellent verbal communication skills to engage customers, effectively determining their needs and requirements

- Established and nurtured relationships with prospects and internal stakeholders, contributing to the growth of new business

- Conducted informative and relatable demos of multiple consoles to CTOs, CFOs, Directors, and HR Managers

- Consistently made 40-50 calls per day to prospective clients, actively generating new business opportunities

- Managed and maintained a well-organized pipeline, accurately forecasting projected sales to senior executives

- Organized and executed large-scale training events for over 300 cellular experts, focusing on new product introductions and knowledge enhancement.

- Planned and conducted customer engagement events at retail locations, effectively demonstrating products and driving sales.

- Generated regular reports highlighting competitive intelligence, market insights, and sales challenges, leading to continuous improvement in sales performance.

- Educated store personnel on program changes, new processes, and current product information to ensure up-to-date knowledge and effective customer support.

- Supported sales team members in achieving growth and professional development objectives.

- Monitored daily performance, evaluated employee progress, and ensured compliance, identifying areas for additional coaching and improvement.

- Managed and supervised a team of 60 employees, including 11 Kiosk Managers, within the Greater Seattle territory.

- Reported directly to the VP and Director of the company regarding team performance and operational updates.

- Mentored team members by providing guidance and demonstrating best practices in sales and customer service.

- Established positive relationships with associates and team leadership, fostering a collaborative and productive work environment.

- Successfully turned around underperforming stores by conducting thorough operational reviews, implementing improvements, restructuring frameworks, and enhancing training programs.

- Led the recruitment and hiring process for various Kiosk positions, ensuring top talent acquisition and adherence to staffing timelines.

- Monitored and managed performance metrics, consistently achieving and exceeding targets.

- Regularly reviewed and reported on operational performance to senior management, contributing to strategic decision-making and continuous improvement efforts.

- Significantly increased postpaid phone sales at Walmart from 3 per year to 40 per month, surpassing KPIs and driving substantial revenue growth.

- Demonstrated clear and proactive business leadership by successfully building 4 new stores from the ground up.

- Leveraged networking skills to establish valuable relationships with key organizations within Walmart communities, fostering strong partnerships and driving business growth.

- Conducted analysis and research of company programs and functions to develop and lead strategic planning initiatives for partner engagement programs.

- Provided leadership, insight, and mentoring to newly hired employees, equipping them with extensive knowledge of various company programs.

- Oversaw the recruitment, hiring, and training process for new employees, ensuring the selection of top talent and conducting regular performance evaluations.

- Successfully tripled sales within the first month of store operations while overseeing all aspects of store operations.

- Ensured strict adherence to policies, standards, and security protocols, effectively maintaining a secure and compliant work environment.

- Optimized work flow productivity by strategically recruiting, managing, and developing high-performing employees.

- Managed sales transactions, cash reconciliation, and bank deposits, demonstrating strong financial acumen and attention to detail during store opening and closing duties.

- Provided coaching and mentoring to associates, resulting in one employee promotion within a three-month period.

- Transformed store performance from the market's worst to the best by implementing process improvements and identifying and addressing performance gaps.

- Utilized specialized accounting software to perform debit, credit, and account reconciliations on computer spreadsheets and databases.

- Ensured accuracy and timeliness of investment records by updating them promptly upon funding of investments.

- Conducted regular audits to verify the integrity and accuracy of information stored in the computer system.

- Employed lead generating methods to identify prospective customers and made an average of 60 cold calls daily to establish new business relationships.

- Successfully met all business-building and relationship-building expectations with assigned accounts and customers.

- Demonstrated exceptional customer service skills in managing and nurturing customer relationships.

- Proactively initiated cold-calling efforts to establish and foster relationships with potential customers.

- Provided prompt and knowledgeable service to store customers, addressing inquiries and ensuring satisfaction.

- Accurately completed all documentation related to product and service sales.

- Cultivated and maintained strong relationships with existing customers by consistently following up after sales transactions.

- Achieved remarkable success in generating a high volume of referrals through exceptional customer service and satisfaction.

- Achieved the title of Top Sales Person for the entire PNW region (Washington, Oregon, and Idaho) during the highly competitive "Black Friday" weekend, within only my second week with the company.

- Injected motivation and energy onto the sales floor, fostering a positive and enjoyable environment.

- Exceeded business targets by implementing effective upselling and suggestive selling techniques.

- Utilized open-ended questions to comprehensively understand customer needs and recommended appropriate products accordingly.

- Fostered and nurtured enduring relationships with customers throughout the sales process, from initial introduction to closing.

- Proactively networked with clients to expand referral opportunities and further enhance customer base.