Chelsea Ruger
Noxen,PA
Summary
Resourceful and driven to help promote a positive and professionally accurate experience to both internal and external personnel. Strong desire to learn and expand professionally, while handling diverse job requirements in an efficient manner. Consistently works to further career opportunities and knowledge of the jobs at hand.
Overview
10
10
years of professional experience
Work History
General Warehouse Associate
The Home Depot RLC #8618
09.2021 - Current
- Unloaded, processed, and moved material to and from processing/production areas in a timely manner.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Utilized handheld devices to receive inventory into the warehouse accurately and efficiently.
- Lead weekly orientations in both the setup of user accounts and the safe utilization of warehouse material.
- Organized facility tours to new hires with the assistance of other coaches in numerous departments in order to give them a proper understanding of the facility.
- Lead afternoon meetings and ensured information was conveyed both to and from fellow associates and supervisors.
- Orchestrated the development and initial opening of a "Bulk Scan" area in the facility, used to safely process large product specifically.
- Assisted in the redesign of "Bulk Scan" area in order to ensure heightened safety for associates working in that area.
- Assisted in both interim staffing and reporting while navigating managerial changes on the inbound team of the facility.
- Trained and certified in various operations amongst numerous areas of the facility, including (but not limited to) inbound operations, recycle, outbound operations, and shipping.
- Trained and certified in various "specialty" areas such as UPS processing, FedEx processing, Downline 32, and Research operations.
- Organized teams throughout the weeks to accomplish various tasks such as trailer unloading, product placement, and product categorization.
- Consistently assists fellow associates in procedural operations and relays updated information on behalf of management.
- Consistently reviews and corrects errors within the product traveling throughout the facility in order to ensure proper reporting and expected inventory.
Quantum Rehab Specialist
Pride Mobility Products
02.2017 - 09.2021
- Assisted in the fitting of customized wheelchairs for patients with heavy mobility impairments.
- Provided a pint of contact for customers via both email and phone call regularly.
- Ensured product was fit properly to both the physical and lifestyle needs of the end user.
- Provided technical information to Assistive Technology Professionals in order to properly customize units to fit end user.
- Walked ATP's through proper use of quoting system and assisted in both the revision and the order processing of quotes that had been generated.
- Provided a fun and educational experience while offering professional and objective help in the online construction of Quantum units.
- Made objective recommendations based on the end user's physical necessities in order to ensure highest possible quality of life in Quantum units.
- Established and maintained a professional and fun relationship with members of the west coast as a Quantum Rehab Specialist Level II.
- Maintained a high overall accuracy per quarter in regards to data and order entry.
- Remained well versed in product knowledge throughout numerous systematic and production changes.
Helpdesk Agent
Mortgage Electronic Registration Systems
06.2013 - 02.2017
- Explained technical information in clear terms to non-technical individuals to promote better understanding of our systems and websites.
- Provided on-call support for mortgage servicers and end customers alike.
- Analyzed issues and identified troubleshooting methods needed for remediation in a timely manner.
- Referred escalations to the appropriate party and efficiently delivered information/resolution(s) to end customer.
- Internally documented both issues and resolutions to ensure case profiles were tracked properly for future reference.
- Ensured a friendly experience while troubleshooting technical issues to end customers.
Education
High School Diploma -
Lake-Lehman High School
Lehman, PA07.2013
Skills
- Attention to product detail
- Organization and Prioritization
- Conflict Resolution
- Strong desire to both learn and educate
- Safety Compliance
- Problem solving and critical thinking
- Clear Communication to both internal and external personnel
- Diagnosis and Troubleshooting
Timeline
General Warehouse Associate
The Home Depot RLC #8618
09.2021 - Current
Quantum Rehab Specialist
Pride Mobility Products
02.2017 - 09.2021
Helpdesk Agent
Mortgage Electronic Registration Systems
06.2013 - 02.2017
High School Diploma -
Lake-Lehman High School
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