Kaitlyn Castine
Phoenix,AZ
Summary
Customer-focused leader with a track record of developing engaged, knowledgeable teams that consistently exceed service and performance expectations. Experienced in onboarding and training staff, resolving escalated customer issues, and supporting large-scale store initiatives. Known for strong communication, hands-on leadership, and the ability to motivate associates to uphold Home Depot’s values and deliver outstanding customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Warehouse Associate
Home Depot
02.2017 - Current
- Load and unload trucks, move material within the facility, and from the loading platform by carrying, pushing, rolling, or operating hand trucks, forklifts, and motorized conveyors.
- Operated order-picking machine, electric pallet jack, and forklift/reach.
- Operated the conveyable line and processed problem freight in a timely manner.
- Received and processed freight to be put in trucks to ship to stores.
- Weighed, measured, and documented the product with the Cubiscan machine in order to have an accurate reading on outbound load trailers.
- Responsible for multiple reports of aging products and ICQA processes sent to the Regional Manager.
- Delivered comprehensive training to 30 new team members, improving onboarding efficiency.
- Handle customer complaints, and provide alternatives and/or solutions to ensure resolution of complaints.
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
- Resolved customer complaints or issues promptly and effectively to maintain high levels of customer satisfaction
- Implemented safety protocols to protect employees' well-being during opening/closing procedures
- Managed daily operations of the store in the absence of higher-level management, ensuring smooth and efficient functioning
- Demonstrated strong leadership skills by effectively delegating tasks among team members to ensure productivity during busy periods
- Served as a role model for adherence to company policies including dress code standards, punctuality, attendance records etc
- Managed store opening and closing procedures including security checks, alarm system activation/deactivation etc
- Coordinated shipping and receiving processes to ensure on-time deliveries and compliance with safety regulations.
- Streamlined order fulfillment process, enhancing productivity and reducing processing time for shipments.
- Collaborated with cross-functional teams to resolve logistical challenges, ensuring seamless operations across departments.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma - Diploma
Echols County High
Statenville, GA01.2011
Skills
- Load & Unload
- Shipping & Receiving
- Freight Experience
- Warehouse Experience
- Order Picking
- Order Picker
- Forklift
- Pallet Jack
- Packaging
- Reach Truck
- RF Scanner
- Materials Handling
- Inventory Control
- Computer skills
- Multi-line phone systems
- Delegation
- Inventory control
- Team leadership
- Problem-solving
- Attention to detail
- Product management
Certification
Forklift Certification
Timeline
General Warehouse Associate
Home Depot
02.2017 - Current
High School Diploma - Diploma
Echols County High
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer