Chelsea Saucedo
Grayslake,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Dedicated Customer Service Representative
Follett Content Solutions
07.2023 - 11.2023
- Analyzed order reports and reached out to sales team members and customers to give up to date order information and suggest next steps
- Updated account information to maintain customer records
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Trained new personnel regarding company operations, policies and services to
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Liaised with sales and management teams to develop solutions and accomplish shared objectives
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Tracked customer service cases and updated service software with customer information
- Exhibited high energy and professionalism when dealing with clients and staff
- Mentored new employees to maximize team performance
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Follett Content Solutions
04.2022 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with customers and staff
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Assisted with working reports while contacting customers and releasing orders.
Team Lead Manager
Walmart
10.2020 - 04.2022
- Delegated high volumes of work to empower team, build trust, and assist with professional development
- Evaluated employee performance and coached and trained to improve weak areas
- Set overall vision and provided team leadership
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted in organizing and overseeing assignments to drive operational excellence
- Hands on planning a feature building.
Optician
Walmart
05.2018 - 10.2020
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Confirmed quality control standards were met for all eyewear and contact lenses
- Verified and updated patient records promptly to guarantee accurate prescription information
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Shift Manager
CVS Pharmacy
01.2016 - 03.2018
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Excelled in every store position and regularly backed up front-line staff
- Tracked receipts, employee hours, and inventory movements
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Exercised composure under pressure and in escalated customer service scenarios
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Oversee all cash management, including payments received and refunds given; thoroughly count and document end-of-shift cash amounts, and keep track of discrepancies for reconciliation purposes
- Open and closed down store after counting the tills.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05.2011
Skills
- Computer Proficiency
- Professional Telephone Demeanor
- Research and Documentation
- Retail Materials Management
- Customer Relationship Management
- Prioritization
- Problem-Solving Ability
- Active Listening
- Retail Sales Customer Service
- Typing Proficiency
- Account Management
- Managing Multiple Tasks
Timeline
Dedicated Customer Service Representative
Follett Content Solutions
07.2023 - 11.2023
Customer Service Representative
Follett Content Solutions
04.2022 - 07.2023
Team Lead Manager
Walmart
10.2020 - 04.2022
Optician
Walmart
05.2018 - 10.2020
Shift Manager
CVS Pharmacy
01.2016 - 03.2018
High School Diploma -
Antioch Community High School
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