Chelsea Schnegelsiepen
Saginaw,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Legacy Oaks Azle
Azle, TX
09.2019 - 12.2023
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- OnShift proficiency
- Knowledge and use with the E menu choice POS
- Working knowledge of Paycor
- Helped train other assistant, DRM when asked by corporate
- Filled in for sous chef on many occasions, and helped expedite on production side during meal service
Manager
Dinos Victor Sanchez
Hurst, TX
01.2013 - 02.2019
- Verified prepared food met standards for quality and quantity before serving to customers.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enforced compliance with uniform and personal presentation standards.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored server performance and provided feedback to enhance server delivery.
- Developed unique events and special promotions to drive sales.
Dining Room Manager
Pegasus Senior Living
Fort Worth, TX
01.2024 - Current
- Enhanced resident satisfaction by ensuring timely and efficient service in the dining room.
- Resolved resident complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on dining room policies, procedures, and best practices, fostering a culture of excellence within the team.
- Led planning, set up and takedown for special events.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen and front of house
- Efficient with ordering systems
- Planned weekly Grove menus
- Efficient with Tells
Skills
- Analytical and Critical Thinking
- Self-Motivated
- Multitasking Abilities
- Maintenance and Repair
- Teambuilding
- Good Telephone Etiquette
- Dependable and Responsible
- Decision-Making
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
Certification
- Certified manager
Timeline
Dining Room Manager
Pegasus Senior Living
01.2024 - Current
Director of Food and Beverage
Legacy Oaks Azle
09.2019 - 12.2023
Manager
Dinos Victor Sanchez
01.2013 - 02.2019