Chelsea Scott
JBER
Summary
Strategic enrollment professional with a strong track record in driving student engagement and exceeding enrollment goals. Expertise in optimizing admissions pipelines and implementing data-driven recruitment strategies, complemented by effective cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Online Admissions Counselor & Enrollment Coordinator
Central Christian College of Kansas
01.2024 - Current
- Developed and executed enrollment strategies for online programs, enhancing student engagement and contributing to institutional growth
- Manage and optimize a high-volume CRM pipeline, improving conversion rates through strategic follow-up and outreach execution
- Analyze lead behavior and engagement trends to identify gaps and strengthen recruitment strategy
- Coordinated enrollment operations and implemented process improvements, increasing operational efficiency and performance outcomes
- Provide mentorship and leadership support to team members, contributing to stronger performance and consistent results
Senior Admissions Representative
Martinsburg College
01.2021 - 01.2024
- Recognized as a top-performing admissions representative, earning multiple performance awards for exceeding enrollment and conversion targets
- Consistently exceeded enrollment goals, maintaining top performance through high-volume admissions interviews and strong close rates
- Managed a pipeline of 50–100 prospective students, ensuring high engagement and smooth progression through enrollment stages
- Developed and executed outreach strategies across phone, email, and digital channels to boost student responsiveness and improve enrollment results
- Trained and mentored new admissions staff, enhancing team readiness and consistency in admissions processes
Personal Banker II
Fifth Third Bank
01.2019 - 01.2021
- Consistently ranked among top regional performers, leading in sales production, client acquisition, and revenue growth
- Managed portfolio of 750+ clients, exceeding sales goals through strategic relationship management
- Drove new business through proactive outreach and high-volume engagement, outperforming peers in a competitive market
- Utilized product knowledge and industry best practices to enhance client outcomes and performance
- Received recognition for exceptional work ethic, consistent productivity, and top-tier performance
Education
Bachelor of Arts - Psychology
American Military University
Associate of Arts -
Polk State College
Skills
- Enrollment Strategy
- Recruitment Strategy
- Enrollment analytics
- Lead Conversion
- CRM Optimization
- CRM administration
- Data Analysis
- Performance tracking
- Community Outreach
- Student Engagement
- Task prioritization
- Team Leadership
Leadership Highlights
- Improved student engagement through multi-channel outreach strategies
- Identified lead quality issues and implemented process improvements
- Supported enrollment growth through pipeline optimization
- Mentored team members on CRM and outreach strategies
- Collaborated cross-functionally to improve enrollment outcomes
Accomplishments
- Admissions Counselor of the Quarter Q1 2022
- Admissions Counselor of the Quarter Q3 2022
- Admissions Counselor of the Quarter Q2 2023
- Admissions Counselor of the Quarter Q3 2023
- Admissions Counselor of the Quarter Q4 2023
Timeline
Online Admissions Counselor & Enrollment Coordinator
Central Christian College of Kansas
01.2024 - Current
Senior Admissions Representative
Martinsburg College
01.2021 - 01.2024
Personal Banker II
Fifth Third Bank
01.2019 - 01.2021
Bachelor of Arts - Psychology
American Military University
Associate of Arts -
Polk State College