DANIELLE JONES
Philadelphia,PA
Summary
Dedicated professional in higher education admissions with a strong focus on customer relationship management and event coordination. Successfully driven enrollment initiatives through effective communication and personalized support, resulting in improved student satisfaction and streamlined processes.
Overview
23
23
years of professional experience
Work History
Online Enrollment Counselor
Lackawanna College
Philadelphia, PA
07.2025 - Current
- Met with applicants one on one to review admission requirements and procedures.
- Conducted informational sessions to guide students in understanding college services.
- Responded to inquiries from prospective students promptly via phone, email, and text.
- Monitored student progress to ensure timely completion of admissions application documents.
- Reviewed submitted documents for accuracy before processing admission applications.
- Updated student records and kept enrollment data accurate in the database system.
- Supported college fairs, open houses, campus tours, and related recruiting events.
- Ensured customer satisfaction through friendly interactions and prompt resolution of concerns, and resolved issues to maintain strong customer satisfaction.
Online Enrollment Counselor
Peirce at Lackawanna College
Philadelphia, PA
07.2025 - 06.2026
- Guided prospective students through enrollment steps and program options, ensuring informed decision-making.
- Guided students through registration steps with personalized support.
- Assisted prospective students during the enrollment process by providing guidance and information. throughout the enrollment process.
- Conducted follow-ups with students to facilitate enrollment decisions and address concerns.
- Met one-on-one with applicants to review admission requirements and procedures.
- Advised on financial aid options, including scholarships, grants, loans, and other assistance.
- Maintained student records and kept enrollment data accurate in the database system.
- Coordinated college fairs, open houses, campus tours, and other events for prospective students.
Graduate Admissions Specialist & Undergraduate Admissions Coordinator
PEIRCE COLLEGE
Philadelphia, PA
09.2007 - 06.2025
- - Worked with registrar, academic advising, and student financial services to support smoother admissions and enrollment steps.
- - Communicated with prospective graduate and undergraduate students by email, phone, and text to review requirements.
- - Conducted outreach to prospective graduate and undergraduate students via email, phone, and text to clarify admissions requirements.
- Evaluated prospective undergraduate students unofficially and guided them through the admissions process from start to finish.
- - Prepared unofficial evaluations for prospective undergraduate students as needed and guided students through the admissions process from start to finish.
- - Delivered unofficial evaluations for prospective undergraduate students when needed and advanced students through the admissions process from start to finish.
- - Strengthened admissions support by partnering with the registrar, academic advising, and student financial services on enrollment steps.
- - Collaborated with registrar, academic advising, and student financial services to streamline admissions and enrollment workflows.
- - Managed CRM platforms including Salesforce, Salesforce Infomaker, and Jenzabar.
- - Administered CRM platforms including Salesforce, Salesforce Infomaker, and Jenzabar.
- - Facilitated early Salesforce adoption by attending virtual conferences, researching features, and training colleagues on new Salesforce instance.
- - Championed early Salesforce adoption by attending virtual conferences, researching functionality, and training colleagues on the new Salesforce instance.
- - Supported Salesforce rollout by attending virtual conferences, researching features, and training colleagues on a new Salesforce instance.
- - Assisted with planning and executing open houses and luncheons for community colleges and corporate partners.
- - Drove student communication through email, phone, and text to review admissions requirements for graduate and undergraduate applicants.
Assistant General Manager
BO B EVANS FARMS, INC.
Exton, PA
06.2003 - 08.2007
- Managed restaurant with a daily revenue of over $10,000 and more than 60 employees
- Managed two other units in Malvern, PA and Woodbridge, VA
- Interviewed applicants, trained new employees on best practices and company policies, and developed corrective action plans to enhance team performance.
- Managed food and retail inventory by recording on-hand levels and entering data into software, ensuring accuracy and detail-oriented tracking.
- Purchased supplies while monitoring costs to support budget management and operational efficiency.
- Oversaw cleanliness for the entire restaurant as per FDA and the Department of Health specifications
Education
Master of.ficience - Organizational Leadership & Management
PEIRCE COLLEGE
Philadelphia, PA08-2018
Bachelor of Science - Hotel, Restaurant, and Institutional Management
PENNSYLVANIA STATE UNIVERSITY
University Park, PA12-2002
Skills
- Enrollment strategy
- Higher education expertise
- Recruitment advising
- CRM software administration
- Client relationship management
- Timely application processing
- Recruitment events
- Effective communication
- Phone and email skills
- Effective prioritization
- Time management
- Team collaboration
- Cross-functional teamwork
- Problem solving
- Effective prioritization
Personal Information
Title: HIGHER EDUCATION PROFESSIONAL WITH 19+ YEARS OF PROVEN SUCCESS
Accomplishments
- Salesforce Implementation Team [2017-2018]
- Teamwork STAR Award, Peirce College [2016]
- 4.0 GPA, M.S. Organizational Leadership & Management [2016 -2018]
Timeline
Online Enrollment Counselor
Lackawanna College
07.2025 - Current
Online Enrollment Counselor
Peirce at Lackawanna College
07.2025 - 06.2026
Graduate Admissions Specialist & Undergraduate Admissions Coordinator
PEIRCE COLLEGE
09.2007 - 06.2025
Assistant General Manager
BO B EVANS FARMS, INC.
06.2003 - 08.2007
Master of.ficience - Organizational Leadership & Management
PEIRCE COLLEGE
Bachelor of Science - Hotel, Restaurant, and Institutional Management
PENNSYLVANIA STATE UNIVERSITY