Chelsea Silva
West Jordan,UT
Summary
Detail-oriented professional with extensive experience in customer service, finance, warehousing, and operations support. Recognized for a strong work ethic and exceptional accuracy, thriving in fast-paced environments while consistently delivering high-quality results. Proficient in adhering to established procedures, managing documentation effectively, and driving team efficiency to achieve organizational goals. Committed to contributing transferable skills in a growth-oriented role that fosters professional development and collaboration.
Overview
2027
2027
years of professional experience
Work History
Freight Team Associate
Lowe's Home Improvement
2025 - Current
- Unload, sort, and stage freight to enhance operational flow in high-volume retail environment.
- Receive, label, and stock products to meet company standards and support inventory management.
- Maintained safe, organized backroom and sales floor to facilitate efficient team operations.
- Collaborate with team members to meet daily productivity and inventory goals.
- Follow safety guidelines, operational procedures, and time-sensitive deadlines.
Finance & Banking Professional
Discover Financial Services
04.2017 - 01.2025
- Ensured adherence to company procedures and regulatory compliance, supporting operational integrity.
- Provided high quality customer service, effectively resolving complex account inquiries to enhance client satisfaction.
- Managed financial documentation with accuracy and confidentiality, safeguarding sensitive information.
- Utilized Microsoft Office and internal systems to support workflow efficiency.
- Worked in fast paced, metrics driven environments requiring precision and reliability.
Warehouse Coordinator
Scholastic Book Fair
09.2016 - 02.2017
- Coordinated inventory organization and optimized product flow to enhance accessibility.
- Loaded and unloaded shipments to ensure timely processing and delivery.
- Sorted, packaged, and prepared materials for distribution to meet event timelines.
Loyalty Rewards / Call Center Representative
Dick Hannah
03.2014 - 09.2016
- Delivered customer support via phone in high-volume call center, addressing inquiries and resolving issues.
- Coordinated scheduling of service appointments while explaining vehicle maintenance services to enhance customer understanding.
- Monitored compliance with internal policies and quality standards to maintain service excellence.
Quality Control Inspector
Express
07.2012 - 09.2013
- Performed product inspections to ensure adherence to quality standards.
- Monitored compliance and provided coaching to peers, enhancing process improvements.
- Inspected incoming and finished products for defects, dimensional accuracy, and specification compliance.
- Documented quality issues and routed nonconforming materials for corrective action.
- Verified packaging, labeling, and product counts against work orders and customer requirements.
Packer
Express
05.2012 - 07.2012
- Sorted, packed, and prepared products for shipment under tight deadlines.
Busser
Red Robin
05.2011 - 09.2011
- Maintained cleanliness and sanitation standards. Assisted kitchen and front-of-house teams as needed.
Lead Hostess
Red Robin
01.2011 - 05.2011
- Managed seating operations and guest flow. Trained new employees on customer service standards. Maintained scheduling and employee records.
Janitorial Associate
Window Wash'N
08.2009 - 09.2009
- Performed window washing, exterior maintenance, and general cleaning duties.
Education
High School Diploma -
East Hollywood High School
West Valley City, UT01-2011
Skills
- Customer service
- Conflict resolution
- Data entry
- Shipping and receiving
- Order picking
- Inventory management
Timeline
Finance & Banking Professional
Discover Financial Services
04.2017 - 01.2025
Warehouse Coordinator
Scholastic Book Fair
09.2016 - 02.2017
Loyalty Rewards / Call Center Representative
Dick Hannah
03.2014 - 09.2016
Quality Control Inspector
Express
07.2012 - 09.2013
Packer
Express
05.2012 - 07.2012
Busser
Red Robin
05.2011 - 09.2011
Lead Hostess
Red Robin
01.2011 - 05.2011
Janitorial Associate
Window Wash'N
08.2009 - 09.2009
Freight Team Associate
Lowe's Home Improvement
2025 - Current
High School Diploma -
East Hollywood High School