Chelsea Simmons
Cary,NC
Summary
Strategic leader in management with a proven track record of enhancing productivity and streamlining operations. Expertise in operational strategy, team leadership, and conflict resolution drives effective project execution. Strong communication and problem-solving skills facilitate adaptability in dynamic environments, consistently aligning with organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Night Manager
CMC Hotels
Cary, NC
11.2023 - Current
- Adhered to various local, state, and federal regulations.
- Integrated new systems to elevate quality of guest services.
- Conducted nightly audits to ensure financial accuracy.
- Reviewed hotel revenue records thoroughly.
- Coordinated with multiple teams for swift resolution of guest problems.
- Completed nightly rounds to safeguard guests' possessions.
Insurance Verification Specialist
Success TMS
Delray Beach, FL
06.2022 - 06.2024
- Utilized multiple web-based tools to acquire essential documents.
- Ensured patients were aware of their financial obligations.
- Evaluated insurance coverage policies to verify patient service eligibility.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Utilized word processing and spreadsheet tools to create various administrative documents including medical records.
- Oversaw regulatory adherence in the insurance verification process.
Assistant Manager
Subway
Fayetteville, NC
03.2018 - 05.2022
- Upheld compliance with established safety rules and corporate procedures.
- Managed high-level customer complaints ensuring satisfactory resolution.
- Recognized areas for enhancement in business operations.
- Performed detailed opening, closing, and shift change tasks to ensure consistent operational efficiency.
- Developed strategies ensuring adherence to business criteria.
Education
Associate of Arts - Medical Office Administration
Wake Technical Community College
Raleigh, NC06-2017
Skills
- Revenue management
- Team-Based Task Distribution
- Proficient Organizational Skills
- Guest Relations Management
- Booking Coordination
- Employee Training
Accomplishments
- Employee of the Month June 2024
- Employee of the Year 2024
Certification
- Medical Office Administration Certifications
- Office Administration Certifications
- Office Management Certifications
Timeline
Hotel Night Manager
CMC Hotels
11.2023 - Current
Insurance Verification Specialist
Success TMS
06.2022 - 06.2024
Assistant Manager
Subway
03.2018 - 05.2022
Associate of Arts - Medical Office Administration
Wake Technical Community College
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