Andrea Mitchell
Saganing Eagles Landing Casino And Hotel
Standish,MI
1
Language
12
years of professional experience
Dynamic and detail-oriented professional with extensive experience in financial management, customer service, and office administration. Known for exceptional professionalism and ethics, consistently achieving high-quality results and client satisfaction.
Work History
Hotel Night Auditor
1 Year 1 Month- Prepared night audit reports for management review.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Balanced cash drawers, documenting payment discrepancies to maintain financial accuracy.
- Prepared daily financial reports to ensure accurate account balances.
- Checked reservations, arrivals, and departures to ensure accurate billing for all guests.
- Verified accuracy of room rates and discounts applied to accounts.
- Supported overnight front desk operations for casino hotel guests.
- Oversaw daily operations at front desk to ensure efficiency. and monitored front desk operations, ensuring compliance with policies and procedures.
- Responded to guest requests with professional service.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Handled customer complaints professionally, resolving issues to enhance guest satisfaction.
- Addressed billing disputes promptly to maintain customer satisfaction. billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Prepared guest folios, room charges, and daily transaction records.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Updated guest profiles on computer systems with current contact information.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Account Executive - Payables and Receivables
1 Year 2 Months- Managed accounts receivable and payable records for Arenac Casting
- Prepared customer invoices and vendor bills for casting operations
- Reconciled ledger entries with bank and payment records
- Processed payment schedules and tracked outstanding balances to ensure timely cash flow management
- Communicated with clients and suppliers about billing questions
- Reviewed account statements for errors and missing documentation, enhancing accuracy and reliability of financial records
- Entered financial data into accounting systems with accuracy
- Coordinated invoice approvals and payment follow-up with internal teams
- Processed vendor payments accurately and efficiently.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Verified vendor invoices against purchase orders prior to processing payments.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Prepared journal entries related to accounts payable and receivable activities.
- Performed month-end closing tasks such as reconciling subledger accounts.
- Prepared monthly financial reports for management, facilitating informed decision-making and financial oversight.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Reconciled bank statements on a regular basis.
- Generated weekly aging reports for management review.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Monitored cash flow position on a daily basis and provided timely updates to management.
Hotel Night auditor
4 Years 1 Month- Reconciled guest folios, room charges, and cash drawers during overnight audit.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Balanced daily revenue reports for rooms, taxes, and incidentals.
- Prepared daily financial reports to ensure accurate account balances.
- Verified payment methods and posted adjustments in property management system.
- Verified accuracy of room rates and discounts applied to accounts.
- Executed late check-ins and check-outs efficiently at casino hotel front desk, enhancing guest satisfaction.
- Resolved guest questions about reservations, charges, and hotel services.
- Delivered exceptional customer service to ensure pleasant stays for all guests, fostering positive experiences.
- Communicated overnight updates with housekeeping, maintenance, and front office teams.
- Prepared audit logs and shift reports for morning management review.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Updated guest profiles on computer systems with current contact information.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Assistant Store Manager
4 Years- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised Walgreens Boots Alliance store operations and daily front-end activities.
- Coached team members on customer service and sales floor standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained associates on opening, closing, and store task procedures.
- Managed inventory control, stock replenishment, and merchandise presentation.
- Maintained inventory by checking merchandise to determine levels.
- Supported cash handling, register compliance, and safe drawer procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Enforced Walgreens policies, safety practices, and loss prevention routines.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer concerns using Walgreens service standards and store policy.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
ASL Language Specialist
1 Year 9 Months- Interpreted ASL communication for clients across ASL Signing Pros LLC assignments.
- Translated spoken messages into clear signed communication for diverse audiences.
- Coordinated with clients to confirm language needs and accessibility requirements.
- Evaluate individual language proficiency through comprehensive assessments and tailored evaluations.
- Administer assessments to identify communication needs and recommend appropriate interventions.
- Collaborate with teams to enhance communication strategies for diverse audiences.
- Create engaging training materials to enhance learning for sign language students.
- Design instructional resources that promote effective language acquisition and retention.
Education
Associate of Applied Science - Language Interpretation And Translation
- Awarded [Grant Name], [Agency Name]
- [Number] GPA 3.8
- [Group or Club] ASL Club Treasurer
Bachelor of Science - American Sign Language
Skills
Cash handling
Management systems
Account reconciliation
Financial reporting
Revenue management
Guest billing management
Billing management
Languages
American Sign Language
Professional
Timeline
Hotel Night Auditor
Saganing Eagles Landing Casino And Hotel
10.2025 - CurrentRead More
Account Executive - Payables and Receivables
Arenac Casting
08.2024 - 10.2025Read More
Hotel Night auditor
Saganing Eagles Landing Casino And Hotel
07.2020 - 08.2024Read More
Assistant Store Manager
Walgreens Boots Alliance
08.2016 - 08.2020Read More
ASL Language Specialist
ASL Signing Pros LLC
09.2014 - 06.2016Read More
Cuyahoga Community College
Associate of Applied Science from Language Interpretation And Translation
Read More
Baker College
Bachelor of Science from American Sign Language
Read More