Maria Perez
Reynoldsburg
Summary
To secure a position in a growing company
Overview
24
24
years of professional experience
Work History
Hotel Night Auditor
Holiday Inn Express and Suites
Groveport
05.2025 - Current
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Maintained accurate records of room occupancy, rates, and reservations using hotel management software
- Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation services
- Monitored security cameras throughout the property to maintain a safe environment for guests and employees
- Trained new night audit team members on standard operating procedures and software systems
- Coordinated with other departments such as maintenance or housekeeping to address any maintenance or cleanliness issues reported by guests during the night shift
Security officer/assistant manager
Black diamond security solutions
Orlando
12.2023 - 02.2025
- Event staffing
- Patrol areas
- Make sure doors are secured
- Making sure the staff has proper credentials
- Checked bags wanding , pat downs
- Set up appointments for contracts to be signed with venues
- Assist the owner with scheduling timesheets
- Assist with spreadsheets
- File paperwork
- Answer phones
- Assist our clientele
- Assist employees with any needs or concerns
Night Auditor/Front Desk Clerk
Extended stay in America
Orlando
06.2023 - 04.2024
- Check guest In-N-Out
- Make reservations
- Answer phone
- Take payment via credit card
- Housekeeping boards
- Night auditor paperwork
- Turn business day over
Night Auditor/Front Desk Clerk
La Quinta Inn and suites
Orlando
02.2022 - 05.2023
- Check guest In-N-Out
- Make reservations
- Answer phone
- Take payment via credit card
- Housekeeping boards
- Night auditor paperwork
- Turn business day over
Assistant Manager/Customer Service Representative
Misty sales
Orlando
12.2009 - 01.2022
- Assist the customer with billing and payments
- Answer phones
- Take orders
- Set up returns for customers
- Take customer complaints
- Take inventory
- Time in attendance
- Scheduling
- Assist employees with any concerns
CSR - Customer Service Representative
Comcast
Jacksonville
08.2007 - 11.2009
- Billing and payments
- Assisting customer with reading their bills
- Answering a queue of phone calls
- Technical support for equipment used by Customer
- Customer support
- Cable supports
- Internet support
Security Officer (Full-time)
Universal Studios Orlando FL
Orlando
10.2006 - 06.2007
- Event staffing
- Patrol areas
- Make sure doors are secured
- Making sure the staff has proper credentials
- Checked bags wanding , pat downs
- Answer phones
- Assist guest with lost children and lost items
- Assist with Cash drops
Order Picker/Packer
Walgreens Distribution Center
Jupiter
02.2002 - 05.2004
- Picked items and placed in a tote on a conveyor belt to ship to local stores
Education
High school diploma -
Continental Academy
Skills
- Guest relations
- Bilingual
- Customer service
- Cash handling
- Time Management
- Communication skills
- Front desk
- Night audit
- Guest services
- Phone etiquette
- Organizational skills
- Computer skills
Languages
Spanish, Intermediate
Timeline
Hotel Night Auditor
Holiday Inn Express and Suites
05.2025 - Current
Security officer/assistant manager
Black diamond security solutions
12.2023 - 02.2025
Night Auditor/Front Desk Clerk
Extended stay in America
06.2023 - 04.2024
Night Auditor/Front Desk Clerk
La Quinta Inn and suites
02.2022 - 05.2023
Assistant Manager/Customer Service Representative
Misty sales
12.2009 - 01.2022
CSR - Customer Service Representative
Comcast
08.2007 - 11.2009
Security Officer (Full-time)
Universal Studios Orlando FL
10.2006 - 06.2007
Order Picker/Packer
Walgreens Distribution Center
02.2002 - 05.2004
High school diploma -
Continental Academy