Deidra Lewis
Pinellas Park
Summary
Over six years of expertise in residential property management with Trust Property Management Inc., complemented by extensive leasing experience. Five years as a night auditor at Springs Hotel and Suites, specializing in night audit shifts. Ready for immediate transition to a hotel role upon two weeks' notice.
Overview
7
7
years of professional experience
Work History
Hotel Night Auditor
The Karol Hotel
Clearwater
05.2023 - Current
- Executed nightly audit of room charges, taxes, settlements, and credit card postings to ensure accurate financial reporting.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Resolved customer complaints professionally to maintain high satisfaction levels.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Owner/Operator
Lobo Ice LLC
Clearwater
04.2019 - 02.2023
- Cultivated long-term customer relationships through exceptional service, engagement, and prompt issue resolution.
- Developed customer relationships that improved service quality.
- Negotiated contracts with clients for products or services rendered by the company.
- Created pricing structures based on market analytics and emerging trends to optimize competitiveness.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
High School Diploma -
Henry Clay High School
Lexington, KY07-1981
Some College (No Degree) - Business Management
Eastern Kentucky University
Richmond, KYSkills
- Guest check-in/out
- Guest relations
- Complaint resolution
- Customer service
- Budget management
- Revenue reconciliation
- Inventory control
- Attention to detail
- Effective communication
- Written communication
- Problem-solving
- Critical thinking
- Hospitality service expertise
Timeline
Hotel Night Auditor
The Karol Hotel
05.2023 - Current
Owner/Operator
Lobo Ice LLC
04.2019 - 02.2023
High School Diploma -
Henry Clay High School
Some College (No Degree) - Business Management
Eastern Kentucky University