Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hofmann

Prescott Valley,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Hotel Night Auditor

Clarion Pointe
Prescott Valley, AZ
09.2023 - 03.2024
  • Greeted guests upon check-in and provided detailed information about the hotel services.
  • Processed payments for all guest transactions accurately and efficiently.
  • Prepared daily financial reports to ensure accurate account balances.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Assisted guests with inquiries regarding local attractions, restaurants, transportation.
  • Addressed customer complaints in a professional manner to ensure satisfaction.
  • Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
  • Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
  • Updated guest profiles on computer systems as needed with current contact information.
  • Completed end-of-shift paperwork such as incident reports and cash reconciliations.
  • Conducted regular inspections of public areas to maintain cleanliness standards.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Inspected linen for tears or stains and treated them accordingly.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Folded dried articles neatly.
  • Kept work area neat, clean and organized at all times.
  • Set up buffet area according to restaurant standards.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Replenished food items on the buffet line in a timely manner.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.

Night Auditor

GreenTree Inn
Prescott Valley, AZ
06.2023 - 03.2024
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Ran end-of-day computer functions and closed out reports, submitting details to the GM for review.
  • Documented wake-up requests and set up automatic calls in system.

CSR

Circle K
Prescott Valley, AZ
01.2023 - 03.2023
  • Handled customer inquiries and complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer calls in a timely manner and provided helpful information regarding services and products.
  • Assisted customers with product selection based on individual needs.
  • Informed customers of promotions or special offers that would benefit them.
  • Monitored incoming orders throughout the night shift ensuring all were processed correctly.
  • Developed strong relationships with customers through personalized service approaches.
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Unloaded delivery trucks and verified contents against invoices.

Education

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Excel Education Center
Prescott Valley, AZ
01-2002

Skills

  • Payment Oversight
  • Financial Statements Expertise
  • Account Audits
  • Resolving Issues
  • Checking Guests In And Out
  • Customer Service
  • Balancing Accounts
  • Credit And Cash Payments
  • Guest Services
  • Complaint Resolution
  • Safety And Security Procedures
  • Surface Sanitation
  • Towel Replenishment
  • Strong Work Ethic
  • Cash Handling
  • End-Of-Day Processes

Timeline

Hotel Night Auditor

Clarion Pointe
09.2023 - 03.2024

Night Auditor

GreenTree Inn
06.2023 - 03.2024

CSR

Circle K
01.2023 - 03.2023

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Excel Education Center
Samantha Hofmann