Chelsea Sokoloski
Taylor,MI
Summary
Veteran guest relations professional bringing over 7 years of experience working in the customer service industry both in person and via CRM software. Patient, friendly and reliable with excellent oral and written communication skills. Practiced multitasker and team leader.
Overview
7
7
years of professional experience
Work History
Guest Relations
Regenerize Me PLC
06.2023 - Current
- Developed and maintained courteous and effective relationships with growing client base.
- Effectively worked independently and collaboratively in team environments on marketing projects, inventory, sales prompts, and visual merchandising.
- Worked with our third-party leads company to schedule new and potential clients in order to build clientele.
- Performed basic receptionist duties such as cash handling, transactions, refunds and returns, customer complaints and relations, cleaning and organizing medical spa.
- Complied with HIPAA regulations and effectively worked with multiple EMR systems.
- Scanned, created, and edited multiple consent forms, treatment records, marketing documents, and care instructions.
Cashier
Pat Milliken Ford
02.2023 - 06.2023
- Handled high volume of calls and utilized switchboard.
- Made and edited appointments for customers for wide variety of automotive issues.
- Assisted and transferred questions and complaints
- Finalized payments via cash, credit card, check, warranty and Ford Pass Rewards
- Filed paperwork correctly, assembled repair orders, coordinated customers with our shuttle and pickup service, paging customers
- Registered customers on Fords tire registration system, and created adjustment entries.
Plumbing Service Admin
Thorton & Grooms
08.2022 - 02.2023
- Reported revenue and sales to the team.
- Performed research to collect and record industry data.
- Reviewed and adjusted Accounts Receivable balances.
- Successfully conducted payroll for Plumbing Service team.
- Completed permits for our installations.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Training and Development Coordinator
StockX LLC
03.2022 - 07.2022
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
- Created training material for our new and existing teams
- Navigated a variety of training software (including making classes and enrolling team members)
- Tracked progress on projects and created Power Points
- Coordinated classes successfully by collaborating with a variety of teams to ensure team members in training were accounted for and approved to be in their respective training.
- Conducted training courses and prepared videos for long-term use.
- Developed departmental systems and procedures to better align workflow processes.
Customer Service Representative
StockX LLC
05.2021 - 03.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cross-trained and provided backup support for organizational leadership.
Hairstylist
Lucky Hair Company
08.2019 - 04.2021
- Distributed business cards outside of salon to generate new business.
- Developed loyal following of clients by providing high-quality services.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
Teaching Assistant
Dearborn Heights Montessori
02.2017 - 06.2019
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Handled class records for attendance, assignment grades and course participation scores.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Guided students to develop social, emotional and physical skills.
- Supported and guided staff in classroom to achieve desired goals set forth for children.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
Education
Cosmetology License - Cosmetology
Lesprit Academy
Canton, MI08.2019
High School Diploma -
Adlai Stevenson High School
Livonia, MI05.2014
Skills
- Inbound Call Management
- EMR Implementation
- Idea Development and Brainstorming
- Documentation
- Quality Assurance
- Merchandise Orders and Exchanges
- Customer Retention Strategies
- Well versed in Google, Mac, and Microsoft software
- Fast learner with high ambition
- Positive attitude and great work ethic
References
References available upon request
Timeline
Guest Relations
Regenerize Me PLC
06.2023 - Current
Cashier
Pat Milliken Ford
02.2023 - 06.2023
Plumbing Service Admin
Thorton & Grooms
08.2022 - 02.2023
Training and Development Coordinator
StockX LLC
03.2022 - 07.2022
Customer Service Representative
StockX LLC
05.2021 - 03.2022
Hairstylist
Lucky Hair Company
08.2019 - 04.2021
Teaching Assistant
Dearborn Heights Montessori
02.2017 - 06.2019
Cosmetology License - Cosmetology
Lesprit Academy
High School Diploma -
Adlai Stevenson High School
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