Chelsea Sims

-Manage a portfolio of customer accounts , ensuring timely payments and protecting recurring revenue streams.

- Resolving account inquiries , billing issues and disputes

- Analyzing aging reports and account data to prioritize and reduce delinquency rates .

-Negotiating payment arrangements

-Document accounts

• Prepared and served a variety of beverages to enhance customer experience.

-Managed inventory levels, ensuring timely restocking of supplies and ingredients.

-Collaborated with team members to maintain cleanliness and organization of bar area.

-Trained new staff on bartending techniques and customer service protocols.

-Provided excellent customer service, resolving conflicts and enhancing guest loyalty.

-Maintained compliance with health and safety regulations to ensure safe drinking environment.

-Served high customer volumes during special events, nights, and weekends.

-Crafted high-quality cocktails and beverages in a fast-paced environment.

-Provided exceptional customer service, enhancing guest satisfaction and retention.

-Managed inventory levels, ensuring availability of essential supplies and reducing waste.

-Trained and mentored new bartenders on drink preparation and customer interaction techniques.

-Ensured compliance with health regulations and safety standards in beverage preparation areas.

-Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

-Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

-Developed signature drink recipes, contributing to unique menu offerings and brand identity.

-Trained new servers on menu knowledge and customer service standards.

-Developed onboarding materials to enhance training effectiveness and consistency.

-Monitored server performance to ensure adherence to service protocols.

-Conducted regular feedback sessions to improve team skills and morale.

-Coordinated ongoing training sessions to keep staff updated on menu changes and operational policies.

-Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.