Summary
Overview
Work History
Education
Skills
Timeline
Rachel Zandlo

Rachel Zandlo

Littleton,CO

Summary

Motivated professional with extensive experience in both account acquisition and customer support; I have a great desire to learn and further establish my personal and career goals. With a track record of success I believe I’d be an asset to any organization and look forward to new opportunities and challenges ahead.

Overview

14
14
years of professional experience

Work History

Account manager

Boomology
12.2023 - Current
  • Onboarding new clients - B2B
  • Warm sales calls - B2B
  • Manage a portfolio of clients, ensuring high customer satisfaction
  • Conduct regular meetings with clients to review overall analysis of success rates
  • Creating searches and implementing for social media outreach
  • Training and onboarding clients on various platforms
  • Creating end of month reports to reflect success via CSV files
  • Communicating with clients about leads

Independent contractor

Upwork
03.2020 - 12.2023
  • Company Overview: Independent contractor
  • Account management and sales for various verticals in the US - B2B
  • Included cold calling - B2B
  • Managing customer accounts by analyzing success
  • Independent contractor

Director of Inside Sales

The Blue Sky Home Group
01.2018 - 01.2019
  • Dialed 500-800 homeowners or buyers per day with goals of 5 appointments a week and 20 new people added to database for future follow up
  • Oversaw other ISA staff along with conducting all interviews as well as exit interviews
  • Assured that all people added to database were followed up with according to a specific follow up schedule
  • Conducted quality assurance checks on ISA calls by listening to recordings and setting up one on one trainings to help them improve their skills and knowledge
  • Reported hours and missed time to the payroll company
  • Assisted with showings, buyer consultations and open houses

Inside Sales Agent/Retention Agent

Dish Network
02.2017 - 01.2018
  • Responsible for maintaining customer accounts through account management and re-selling the value of the company and its respective products and services
  • Develop rapport with upset and unsatisfied customers to find viable solutions to their issues and problems
  • Ensure long-term revenue for the company by saving, or retaining accounts of customers threatening to close their accounts
  • Responsible for closing incoming leads and converting the leads into sales and generating the most revenue out of every call
  • Develop time management and sales practices to best manage time and efficiency on each and every call

Warranty Administrator

Southview Design
03.2015 - 09.2016
  • Assisted the President with various clerical tasks
  • Assisted with answering incoming customer service calls
  • Managed the invoicing for the Maintenance division
  • Accepted and entered all incoming payments
  • Tracked collections issues for all projects company wide
  • Supervised Landscape crew
  • Managed schedules, supplies and timesheets for Landscape crew

Colorado/New Mexico Administrator

JJL Process Corporation
03.2011 - 05.2014
  • Supervised a staff of 9 corporate employees and 32 contracted agents
  • Responsible for account management and upsell, average growth per quarter of 7%-13%
  • Helped develop new client acquisition process
  • Maintained and established client relationships to ensure quality of service.
  • Address and amended client contracts for final approval
  • Creating organizational charts and job descriptions for each position.
  • Oversaw HR responsibilities; payroll, discrepancies, PTO, hiring, training, corrective actions and delegation tasks.

Education

Data Analytics

Coursera

Business strategy -

Harvard Business Online

Culinary Arts -

Johnson and Wales

Skills

  • Effective communication
  • Client onboarding
  • Verbal and written communication
  • Account development
  • Client relationship building
  • Database management
  • Business strategies
  • Account strategy development
  • Client development
  • CRM software
  • Problem solving
  • Positive and professional
  • Time management
  • B2B sales and customer service
  • Sales goals attainment
  • Data analysis
  • Account management
  • Client rapport
  • Customer training

Timeline

Account manager - Boomology
12.2023 - Current
Independent contractor - Upwork
03.2020 - 12.2023
Director of Inside Sales - The Blue Sky Home Group
01.2018 - 01.2019
Inside Sales Agent/Retention Agent - Dish Network
02.2017 - 01.2018
Warranty Administrator - Southview Design
03.2015 - 09.2016
Colorado/New Mexico Administrator - JJL Process Corporation
03.2011 - 05.2014
Coursera - , Data Analytics
Harvard Business Online - Business strategy,
Johnson and Wales - Culinary Arts,

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