Cloe Parsons
Warwick
Summary
Account management professional with a background in veterinary medicine, skilled at building strong partnerships and driving growth through strategic planning. Expertise in leading impactful training programs and implementing data-driven outreach initiatives that enhance client satisfaction. Proven track record of optimizing processes to achieve excellence and exceed client expectations. Committed to delivering solutions that support company goals and enhance client relationships.
Overview
9
9
years of professional experience
Work History
Account Manager
Trupanion
10.2024 - Current
- Built and maintained strong relationships with 300+ partner hospitals
- Promoted system usage to result in YoY growth of 20%
- Increased hospital engagement by analyzing data and targeted outreach
- Train veterinary staff on systems and product
- Managed client relationships to ensure satisfaction and retention of accounts.
Senior Member Experience Specialist
Trupanion
06.2022 - 09.2024
- Provide support to members by addressing escalated calls and complaints while imparting knowledge about the product
- Strong verbal and written communication skills for effective team interactions
- Review claims outcomes with members and offer guidance on optimizing their coverage utilization
- Skills in managing resistance and promoting adaptability
- Effectively providing guidance and support to individual team members
Customer Relations/Inventory Management
VCA Atwood Animal Hospital
06.2021 - 11.2022
- Oversee inventory for pharmacy and hospital supplies, ensuring optimal stock levels
- Introduce and implement new client protocols to enhance service efficiency
- Manage a multi-doctor hospital scheduling system
- Experience in identifying training needs and developing learning materials
Customer Relations/Inventory Management
Loving Family Animal Hospital
02.2019 - 06.2021
- Establish an effective insurance filing system
- Conduct quarterly and weekly inventory counts for the pharmacy to ensure accurate stock levels
- Educate clients on vaccine schedules, nutrition, and husbandry practices
Hair Stylist
Self Employed
05.2016 - 06.2018
- Developed strong client relationships, resulting in increased repeat business through referrals.
- Managed inventory of styling products, ensuring optimal stock levels for client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Wichita05-2016
Skills
- Account management
- Effective conflict resolution
- Data-driven problem-solving
- Training and development
- Reporting and data interpretation
- Effective communication
Accomplishments
- Drove year-over-year enrollment growth by enhancing relationships with partnered hospitals through data-driven outreach and strategic relationship management.
- Implemented training systems for insurance submissions, streamlining clinic processes and improving client satisfaction.
Timeline
Account Manager
Trupanion
10.2024 - Current
Senior Member Experience Specialist
Trupanion
06.2022 - 09.2024
Customer Relations/Inventory Management
VCA Atwood Animal Hospital
06.2021 - 11.2022
Customer Relations/Inventory Management
Loving Family Animal Hospital
02.2019 - 06.2021
Hair Stylist
Self Employed
05.2016 - 06.2018
Cosmetology License - Cosmetology
Paul Mitchell The School
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