Chelsea Smith
Loganville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
City Of East Point Police Department
East Point, GA
09.2025 - Current
- Patrolled assigned areas to maintain public safety and enforce laws, responding promptly to emergency situations
- Conducted thorough investigations of crimes, accidents, and incidents, gathering evidence and interviewing witnesses
- Issued citations and warnings for traffic violations, ensuring compliance with traffic laws and regulations
- Apprehended suspects involved in criminal activities using appropriate force when necessary
- Testified in court proceedings as a witness or presenting evidence gathered during investigations
- Maintained accurate records of daily activities, including incident reports, arrests made, and property seized
- Enforced local ordinances related to noise control, animal control, parking violations etc
Police Officer Recruit
South Fulton Police Department
Atlanta, GA
04.2025 - 08.2025
- Trains and enforces all applicable codes, ordinances, laws and regulations (both traffic and criminal) in order to protect life and property, prevent crime, and promote security.
- Patrols designated areas via motor vehicle or on foot, to detect and deter criminal activity and traffic violations; inspects doors, windows, and premises of residential/commercial buildings/properties to ensure security or to detect suspicious conditions; responds to active alarms at residences, businesses, and industries; maintains high visibility in the community.
- Responds to calls relayed by dispatchers, including domestic disputes, abuse, assaults, burglaries, thefts, fatalities, traffic accidents, property damage, alarms, bomb threats, lost or missing persons searches, rescue operations, unattended deaths, public service duties, stranded motorists, or dangerous drivers.
- Prevents/discovers commission of crime; writes citations; pursues fleeing suspects; apprehends, arrests and processes criminals, fugitives and offenders as appropriate; assists in booking inmates into jail; transports arrestees, prisoners, members of the general public, or other individuals as required.
- Conducts preliminary investigations; interviews victims, complainants and witnesses and takes statements; gathers information and evidence; secures crime scenes; prepares investigative reports and sketches; participates in court activities; testifies in judicial proceedings.
- Conducts rescue functions at accidents, emergencies, and disasters, which may include lifting, dragging or carrying people away from dangerous situations, securing/evacuating people from particular areas, administering medical aid, or extinguishing small fires.
- Patrolled assigned areas to maintain public safety and enforce laws, responding promptly to emergency situations
- Issued citations and warnings for traffic violations, ensuring compliance with traffic laws and regulations
Financial Aid Advisor
Georgia Career Institute
Conyers, GA
09.2024 - 04.2025
- Built and maintained strong client relationships through regular communication, meetings, and reviews of financial plans
- Presented complex financial concepts in a clear manner during client meetings or educational seminars
- Assisted students in navigating the financial aid process, providing guidance on eligibility requirements and application procedures
- Evaluated student eligibility for various types of financial aid programs, including grants, scholarships, loans, and work-study opportunities
- Awarded financial aid packages to eligible students based on federal regulations and institutional policies
- Stayed up-to-date on federal regulations related to student financial assistance programs such as FAFSA (Free Application for Federal Student Aid)
- Utilized strong communication skills to effectively explain complex concepts related to loan repayment options and debt management strategies
Case Manager
All Ways Caring Homecare
Atlanta, GA
01.2024 - 08.2024
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
General Manager/ Leasing Manager
Woodspring Suites
01.2022 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Daily Bank Deposits.
- Payroll/ Time and Attendance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruit, hire and train of all team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Home Administrator/ Hospice Aide
Community Opportunity Center
01.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Front Office Manager/Night Manager
DoubleTree by Hilton
11.2018 - 12.2019
- Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed.
- Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Managing same day rooms inventory and Yield Management
- Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
- Exchanges currency.
- Accepts advance deposits for guests checking in and posts the advance to guests' accounts.
- Making change and balancing their bank.
- Assign, coordinate, and supervise work activities of Guest Experience Agents.
- Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands.
- Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
- Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests.
- Effective use of interdepartmental communication system
- Monitor trends in bookings, guest satisfaction, and other areas.
- Understand and implement company and department procedures, policies, systems, and payroll and inventory management.
- Aware of current events in the community
- Oversee all areas of hotel management in the absence of more senior management.
- Participate in recruitment and selection, as well as regular meetings related to front office functions.
Education
High School Diploma -
Western International High School
Detroit, MI06-2010
Nursing -
Gwinnett Technical College
Lawrenceville, GABachelor's degree - undefined
Skills
- Communication skills
- Inventory control
- Event planning
- Analysis skills
- Management
- Social media management
- Data entry
- Excel Management
- Microsoft Word Multi-line Phone Systems
- PowerPoint Caregiving
- Cash Handling Schedule Management
- Training Project Scheduling
- Sales Inventory
- Communications Operations Management
- Assistant Manager Experience
- ASSESSMENT
- Multi-line Phone Systems
- Accounts receivable
- Administrative Experience
- Cost control
- Call center management
- Strategic planning
- Microsoft Outlook
- Customer service
- Guest services
- Office Management
- Property management
- Fundraising
- Healthcare management
- Accounting software
- Microsoft Office
- Supervising experience
- Retail sales
- Banking
- English
- Clerical experience
- Employee Orientation
- Phone etiquette
- Conflict management
- Hospitality Management
- Time management
- Human Resources
- Account management
- Financial management
- Computer literacy
- Recruiting
- Sales management
- Integrity and honesty
- Report writing
- Conflict de-escalation
- Relationship building and management
Certification
- First Aid Certification
- CPR Certification
- Registered Dietitian
- BLS Certification
- CRNA
Timeline
Police Officer
City Of East Point Police Department
09.2025 - Current
Police Officer Recruit
South Fulton Police Department
04.2025 - 08.2025
Financial Aid Advisor
Georgia Career Institute
09.2024 - 04.2025
Case Manager
All Ways Caring Homecare
01.2024 - 08.2024
General Manager/ Leasing Manager
Woodspring Suites
01.2022 - 01.2023
Home Administrator/ Hospice Aide
Community Opportunity Center
01.2020 - 01.2023
Assistant Front Office Manager/Night Manager
DoubleTree by Hilton
11.2018 - 12.2019
Bachelor's degree - undefined
High School Diploma -
Western International High School
Nursing -
Gwinnett Technical College