Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsea Sosa

Greensboro,NC

Summary

Innovative and diligent customer service expert with 7+ years of experience delivering detailed, attentive care to customers’ unique needs. Committed to upholding Graphic Component's success and reputation through proactive problem-solving and strategic relationship management to effectively enhance retention rates.

Overview

5
5
years of professional experience

Work History

Barista Training Coordinator

Starbucks
Greensboro, NC
09.2021 - Current
  • Prioritized creating a reliable, welcoming experience through excellent product presentation and dedicated relationship building in a high volume, challenging work environment.
  • Proficient in adeptly nurturing customer relationships using perceptive insight and strong interpersonal skills, managing up to 200 customers daily.
  • Addressed product inquiries by relaying detailed descriptions and product suggestions based on specific needs or requests.
  • Spearheaded the training and development of 5 new team members, imparting crucial social skills and best practices to excel in customer service, product creation, and brand representation.
  • Resolved customer complaints by swiftly deescalating, identifying, and applying the necessary corrective action, resulting in consistent customer satisfaction.
  • Tracked written record of customer grievances or comments to ensure and provide future resolution in form of refund, product replacement, or employee coaching.

Residential Life Coordinator

Guilford College
Greensboro, NC
08.2019 - 05.2021
  • Managed a resident hall of 40+ residents by overseeing campus policies and procedures and nurturing dormitory hall dynamics.
  • Constructed bi-weekly newsletter emails, scheduled meetings with residents over the phone or in-person as needed, and facilitated monthly events to provide and build exceptional community support.
  • Created and organized confidential spreadsheets to include resident personal information and compliance updates to monitor residents' well-being efficiently.
  • Resolved and mitigated resident issues in events such as roommate conflicts and campus safety matters by actively listening and remaining assertive in reasoning.

Education

Bachelor of Arts - Sociology & East Asian Studies

Guilford College
05-2021

Skills

  • Clerical Support
  • Electronic mail software
  • Adobe Acrobat
  • Communication
  • Problem Solving
  • Quality Focus
  • Customer Retention
  • Team Building
  • English
  • Spanish
  • Microsoft Office

Accomplishments

  • Partner of the Quarter - Awarded within 3 months of employment at Starbucks for exceptional individual performance, proactively contributing to team support and success.

Timeline

Barista Training Coordinator

Starbucks
09.2021 - Current

Residential Life Coordinator

Guilford College
08.2019 - 05.2021

Bachelor of Arts - Sociology & East Asian Studies

Guilford College

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Chelsea Sosa