Hope Primozic
Jacksonville,NC
Summary
Competent Phlebotomy Technician with experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
04.2018 - 11.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Associate of Science - Science-nursing
Cape Fear Community College
Wilmington, NC09.2026
Skills
- Coffee Expertise
- Planning and Coordination
- Cash Register Operation
- Good Telephone Etiquette
- Clerical Support
- Microsoft and Powerpoint Knowledge
- Excel and Spreadsheet Knowledge
- Food Preparation and Safety
- Excellent Memory
- Stress Management
- Tracking Specimens
- Specimen Labeling Procedures
- Sanitation and Sterilization
- Drawing Blood
- Specimen Collection and Storage
- Phlebotomy Functions
- Venipuncture and Capillary Puncture
- Medical Histories and Vital Statistics
- Advanced Anatomy Knowledge
- Direct Patient Care
- Vital Sign Assessment
- First Aid
- Emergency Patient Triage
- Emergency Medical Services
- Cardiopulmonary Resuscitation (CPR)
- Airway Management
- Emergency Room Care
- Basic Life Support Certified
- Emergency Treatment Procedures
Certification
- Certified Barista Trainer
- Completed Phlebotomy Certificate and class
- Medical Assistant class in progress
- Completed EMT-basic class with clinical in hospital setting and trauma training
Timeline
Barista/Barista Trainer
Starbucks
04.2018 - 11.2022
Associate of Science - Science-nursing
Cape Fear Community College
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