Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hope Primozic

Jacksonville,NC

Summary

Competent phlebotomy technician with experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood-drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Committed to maintaining the highest quality standards when collecting, labeling, and processing samples and specimens. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy. Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills are showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista/Barista Trainer

Starbucks
04.2018 - 11.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Nursing BSN Pre-licensure

Western Governors University
Salt Lake City, UT

Skills

  • Coffee Expertise
  • Cash Register Operation
  • Food Preparation and Safety
  • Excellent Memory
  • Stress Management
  • Tracking Specimens
  • Specimen Labeling Procedures
  • Sanitation and Sterilization
  • Drawing Blood
  • Specimen Collection and Storage
  • Phlebotomy Functions
  • Venipuncture and Capillary Puncture
  • Medical Histories and Vital Statistics
  • Advanced Anatomy Knowledge
  • Direct Patient Care
  • Vital Sign Assessment
  • First Aid
  • Emergency Patient Triage
  • Emergency Medical Services
  • Cardiopulmonary Resuscitation (CPR)
  • Airway Management
  • Emergency Room Care
  • Basic Life Support Certified
  • Emergency Treatment Procedures
  • Critical thinking
  • Organization
  • Leadership
  • Google drive
  • Multitasking Abilities
  • Teamwork and collaboration
  • Communication
  • Social perceptiveness
  • Microsoft powerpoint, excel, and Word
  • Computer skills
  • Customer service
  • Active listening
  • Task prioritization

Certification

  • Certified Barista Trainer
  • Completed Phlebotomy Certificate and class
  • Medical Assistant class completed (Clinical and administrative)
  • Completed EMT-basic class with clinical in hospital setting and trauma training

Languages

Spanish
Elementary
ASL
Elementary

Timeline

Barista/Barista Trainer

Starbucks
04.2018 - 11.2022

Bachelor of Science - Nursing BSN Pre-licensure

Western Governors University
Hope Primozic