Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Erick Claros

Olive Branch,MS

Summary

Reliable worker who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

9
9
years of professional experience

Work History

Coffee Master/Barista Trainer/Barista

Starbucks
Olive Branch, MS
02.2022 - 07.2024
  • Provided barista training to new hires on the proper use of espresso machines, coffee grinders, blenders, and other equipment.
  • Created unique beverage recipes for signature drinks and managed inventory of ingredients to ensure availability.
  • Performed weekly cleanings of all brewing equipment, grinders, and blenders according to company protocols.
  • Demonstrated exceptional customer service by engaging customers in conversation, providing product knowledge and responding to inquiries.

Secretary

J&K Tire and Auto Service
Memphis, TN
01.2016 - 02.2022
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.

Education

High School Diploma -

Horn Lake High School
Horn Lake, MS
05-2024

Skills

  • Coffee expertise
  • Up-selling
  • Opening and closing duties
  • Barista Training
  • Cash Handling
  • Friendly and outgoing
  • Complaint Handling
  • Technical knowledge
  • CRM Software
  • Sales expertise
  • Strong Work Ethic

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • 4.0 GPA Gradutate
  • 1st place at MS DECA Career Development Conference
  • National Honor Society Member
  • #1 Melodic Percussionist at MS State Band Clinic (2021)
  • Philip Sousa Award Recipient (2024)
  • Naval Reserve Officer Ribbon Recipient
  • Achieved rank of 2nd Lieutenant in MCJROTC

Timeline

Coffee Master/Barista Trainer/Barista

Starbucks
02.2022 - 07.2024

Secretary

J&K Tire and Auto Service
01.2016 - 02.2022

High School Diploma -

Horn Lake High School

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Erick Claros