Chelsea Spriggs
Frisco,TX
Summary
Customer service advocate with 18 years of nationwide experience. Demonstrated expertise in data user development, group projects, and detailed documentation. Proficient in Microsoft Office Suite, including Word, Excel, and Teams, with advanced knowledge of Citrix, Epic, Centricity, Zoom, and Slack.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Claims Specialist II
Geico
Richardson, TX
10.2025 - 08.2026
- Evaluated complex policy terms, limits, and exclusions to determine claim coverage eligibility.
- Conducted recorded statements from policyholders, claimants, passengers, and witnesses to resolve conflicting accounts.
- Applied state traffic laws and tort negligence standards to assign fault percentages and support fair claim resolutions.
- Negotiated settlements with claimants, insurance companies, and repair facilities to achieve timely dispute resolutions.
- Assessed damages using vehicle repair estimates, total loss valuations, and property damage claims.
- Issued payments for vehicle repairs, medical expenses, or rental car logistics after claim approval.
- Identified potential subrogation opportunities to recover funds from third-party liabilities.
- Collected first notice of loss details, police reports, and traffic camera photos for accident investigations.
Loan Consultant I
Newrez
Coppell, TX
04.2024 - 05.2025
- Originated purchase and refinance loans by promptly responding to company-provided leads via phone from internet, direct mail campaigns, referrals, and special marketing campaigns.
- Engaged with consumers to assess their needs and recommend tailored mortgage products.
- Took mortgage loan applications by phone and crafted effective loan proposals to meet client requirements.
- Achieved monthly sales targets by proactively managing customer interactions.
- Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals etc.
- Stay informed of developing trends in the mortgage industry.
- Maintain compliance with the NewRez Code of Conduct.
- Executed additional tasks as directed by supervisor.
Customer Service Representative
IKS Health
Coppell, TX
07.2023 - 04.2024
- Reviewed and analyzed insurance Explanation of Benefits to clarify patient responsibilities and adjustments, ensuring accurate handling of each case.
- Delivered timely responses to inquiries regarding benefits, billing, claims, and payments, enhancing overall customer satisfaction.
- Provided accurate information to patients about their medical bills and accounts.
- Explained charges and communicated requirements, policies, and procedures related to patient financial care services, ensuring patients understood their financial responsibilities.
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements).
Senior Associate Specialist
CoreLogic
Dallas, TX
03.2022 - 07.2022
- Conducted data research, analyzed and manipulated data using various tools according to business procedures, and entered extracted data into applications and databases.
- Processed payments by preparing, balancing, and submitting complex wire disbursements for mass manual payments.
- Performed clerical duties including maintaining files, investigating information within files, processing departmental documents requiring specific knowledge of operations, and entering report results into tracking system.
Restoration Specialist
Norton LifeLock
Plano, TX
01.2021 - 03.2022
- Interacted daily with members and third parties to remediate identity theft issues, ensuring timely resolutions.
- Consistently achieved department goals by prioritizing production, NPS, and compliance metrics.
- Collaborated with other LifeLock departments to advance restoration goals and initiatives.
Senior Resolution Specialist
Walmart E-Commerce
Fort Worth, TX
09.2019 - 01.2020
- Processed refunds, replacements, adjustments, and cancellations to resolve customer issues efficiently.
- Monitored pricing margins to maintain profitability for customer transactions. for customer and upstanding customer experience information.
- Educate customers on processing online orders on new technology & reporting.
Process Associate
Genpact
Richardson, TX
03.2019 - 09.2019
- Liaised with legal, compliance, operations, and trading teams to resolve client issues.
- Managed portfolio accounting processes to ensure accurate financial tracking.
- Trained clients on new technology and reporting processes to enhance their understanding.
- Managed client relationships through regular visits to strengthen partnerships.
Financial Customer Advocate
Veritude Staffing
Westlake, TX
06.2017 - 04.2018
- Managed inbound and outbound calls on dialer system to assist customers effectively.
- Contacted individuals to clarify loan options and facilitate withdrawal processes.
- Guided consumers in accessing and navigating website to enhance user experience.
Skills
- Claims management
- Settlement negotiation
- Subrogation management
- Policy analysis
- Coverage evaluation
- Risk assessment
- Data analysis
- Data management
- Documentation management
- Microsoft Office proficiency
- Excel proficiency
- Citrix and ECW
- Teams collaboration
- Virtual communication tools
- Customer support
- Group collaboration
Certification
- FCRA Certification Program, Dallas, TX
- State Adjuster License (All 50 States)
- CDIA
- Theft Risk Management Specialist, Dallas, TX
- Institute of Consumer Financial Education
Timeline
Claims Specialist II
Geico
10.2025 - 08.2026
Loan Consultant I
Newrez
04.2024 - 05.2025
Customer Service Representative
IKS Health
07.2023 - 04.2024
Senior Associate Specialist
CoreLogic
03.2022 - 07.2022
Restoration Specialist
Norton LifeLock
01.2021 - 03.2022
Senior Resolution Specialist
Walmart E-Commerce
09.2019 - 01.2020
Process Associate
Genpact
03.2019 - 09.2019
Financial Customer Advocate
Veritude Staffing
06.2017 - 04.2018