Chelsea statham
Springfield,United States
Summary
Accomplished Front Desk Supervisor with a proven track record at Residence Inn Marriott, excelling in guest relations and time management. Skilled in enhancing customer satisfaction and streamlining operations, leading to significant repeat business. Expert in training and mentoring, with a knack for resolving issues promptly, ensuring an outstanding guest experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Residence Inn Marriott
10.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
School Based Scheduler
Burrell Behavioral Health Center
11.2019 - 10.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed
Education
Bachelors Of Science - English Literature (British And Commonwealth)
Missouri State University
Springfield, MO12.2021
Skills
- Guest relations
- Time management
- Problem-solving skills
- Customer service management
- Training and mentoring
- Team building proficiency
- Staff supervision
- Scheduling and planning
Certification
Servsafe Food Handler
Timeline
Front Desk Supervisor
Residence Inn Marriott
10.2023 - Current
School Based Scheduler
Burrell Behavioral Health Center
11.2019 - 10.2023
Bachelors Of Science - English Literature (British And Commonwealth)
Missouri State University
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