CHELSEA STIRLING

• Built out the compliance program for Real-Time payments, which included an enhanced due diligence process for customers who utilize the Request for Payment service.
• Identified gaps in risk processes and strategies; implemented plans to mitigate the risk for ACH and Real-Time Payment (RTP) and Request for Payment (RFP) clients.

• Managed the Enhanced Due Diligence Program for Third-Party Payment Processors (TPPP) for Corporate and Business bank Clients; aligned the program with changing business strategies and regulations.
• Line of Business Representative for the Escalated Risk Analysis Working Group Committee: evaluated risk and expected activity; guide Sales partners during AML Exits .
• Identify emerging High Risk Business Entities (HRBEs) , and evaluate risk tolerance for HRBE clients.
• Interviewed and trained employees within the Compliance Program Office.

CERTIFICATIONS : CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST (ACAMS )

• Implemented and sustained two projects to reduce the amount of scenarios a surveillance analyst reviews; conducted system testing for ensure accurate implementation .
• Cross-trained in investigations and submitted Suspicious Activity Reports ( SARs).
• Reviewed the quality of surveillance analyst decisions on surveillance investigations, and collaborated with leadership to improve processes and maintain quality training and coaching to analysts.

• Supervised a team of operation analysts in production and quality for Operations Check Adjustments.
• Executed a change in the way quality assurance was reviewed as a Project Manager for the nine operation sites in Operations Lockbox to ensure consistency among all teams.
• Developed training manuals for Commercial Lending Operations in a Business Analyst role; presented working sessions for the technical functions.

• Established PNC procedures for acquisition of National City for the commercial loan maintenance team.
• Trained, developed and coached peers on PNC policies and procedures.

• Prospected new clients and serviced portfolios by conducting Financial Needs Analysis, evaluating clients' risk profile, and recommending appropriate products to meet clients' needs.