Chelsea Stockton
Madison,WI
Summary
Dynamic professional with a proven track record at Sun Prairie Police, adept in radio operation and excelling in client relations. Demonstrated ability to prioritize and dispatch assignments efficiently, ensuring public safety and operational excellence. Skilled in leveraging empathy and assertiveness to manage high-stakes situations, contributing to significant improvements in response times and community trust.
Overview
24
24
years of professional experience
Work History
Correction Communications Operator
Department of Corrections
Madison, WI
12.2024 - Current
- Enter arrest warrants into the National Crime Information Center/Criminal Investigative Bureau (NCIC/CIB), and advise appropriate DOC staff, law enforcement, and offenders.
- Serve as the contact for the warrants area of the ECM, responding to incoming phone calls, faxes, Transaction Information for the Management of Enforcement System (TIME) transactions, and email messages regarding hit confirmations, extraditions, and orders to detain; enter, modify, and cancel apprehension requests; initiate responses to violations from high-risk offenders; provide queries of criminal records, DOC databases, and enter or modify in the system; serve as a contact for field staff regarding Sobrietor equipment and transdermal alcohol detection equipment; perform electronic monitoring equipment inventory and testing duties; and provide newsworthy information to appropriate staff.
- Track the offenders’ movements in and out of their residences, to their treatment appointments, places of employment, and within their communities; initiate appropriate responses to possible violations, ensuring public safety and promoting the integrity of the statewide EMS; provide a contact for statewide law enforcement and Law Enforcement Dispatchers when a DOC offender has had police contact; provide a central point of contact for electronic monitoring and Global Positioning System (GPS); handle emergencies and equipment issues in the field, including initial installation, disconnection, proper use, troubleshooting, and training; perform warrant validation duties; provide a central point of contact regarding all escapes and 'walkaways' from the State’s minimum security facilities, halfway houses, and adult institutions; enter arrest warrants and transmit broadcasts or all-points bulletins; and place holds on offenders as necessary.
911 Dispatcher
Sun Prairie Police
Sun Prairie, WI
04.2001 - 04.2025
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Communicated updates to first responders via radio, telephone, and computer system.
- Gathered caller details and accessed corresponding information from the system.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Coordinated activities between multiple agencies during emergency situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field. Utilized the TIME System and various software programs, including Global Dispatch for police, fire, and EMS.
Regional Operations Specialist
Charter Spectrum
Madison, WI
04.2014 - 10.2024
- Operates around the clock to identify and resolve hybrid-fiber coaxial network issues.
- Focuses primarily on outages, performs basic to intermediate first-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance, alarm and intake triage and correlation, collection and collation of key information, ticket and SRO creation, dispatch, fix agent support, and ticket/SRO resolution. The role assists the fix agent by providing general root cause location information. It also ensures that the details and information provided to the fix agent support fix agent efficiency, safe restoration, work practices, and compliance with all company specifications, policies, and the ROC Playbook.
Education
Bachelor of Arts - Human Services / Criminal Justice
Upper Iowa University
Fayette, IA10-1998
Skills
- Assertiveness
- Empathy and patience
- Radio operation
- Assignments dispatch
- Client relations
- Telephone reception
Timeline
Correction Communications Operator
Department of Corrections
12.2024 - Current
Regional Operations Specialist
Charter Spectrum
04.2014 - 10.2024
911 Dispatcher
Sun Prairie Police
04.2001 - 04.2025
Bachelor of Arts - Human Services / Criminal Justice
Upper Iowa University
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