Irma Yissel Carrera
Las Vegas
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT II
Department of Corrections
07.2023 - Current
- Managed scheduling for staff meetings and training sessions.
- Maintained filing systems to ensure easy access to important documents.
- Processing invoices and ensuring payments are made in a timely manner.
- Facilitated team communication through regular updates and information sharing sessions.
- Assisted in recruitment efforts by screening resumes and scheduling interviews.
- Maintained confidential employee files in compliance with legal standards and regulations.
- Managed inventory levels to prevent stock shortages or overages.
CHIROPRATIC OFFICE ASSISTANT
Desert Pines Rehabilitation
09.2020 - 07.2023
- Managed patient scheduling and appointment reminders for efficient office operations.
- Assisted with patient intake by gathering personal information and medical histories.
- Maintained a clean and organized front desk environment to enhance patient experience.
- Processed insurance claims and verified patient coverage for services provided.
- Communicated with patients about treatment plans and follow-up appointments effectively.
- Coordinated office supplies inventory to ensure necessary materials were always available.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Answered phones, scheduled appointments and managed calendars.
- Managed onboarding processes for new hires, ensuring a smooth transition into roles.
ASSOCIATE I
In-N-Out Burger
01.2019 - 01.2021
- Provided excellent customer service during peak hours.
- Operated cash register and handled customer transactions efficiently.
- Assisted in training new associates on standard procedures.
- Collaborated with team members to ensure smooth restaurant operations.
- Monitored inventory levels and restocked supplies as needed.
- Engaged with customers to enhance their dining experience effectively.
Valet Attendant
Trump International Hotel Las Vegas
01.2020 - 02.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
RECREATION ASSISTANT I
Clark County Parks And Recreation
01.2019 - 01.2020
- Set up facility areas with supplies, tables and chairs for planned activities.
- Provided customer service and answered questions related to recreation activities.
- Scheduled facility use for various organizations or community groups requesting space for their own recreation-related events.
- Managed front desk operations, greeting visitors with professionalism and warmth.
- Maintained office supplies inventory, ordering replacements as needed to support operations.
- Performed data entry into computer systems to maintain accurate records of customer information.
RESTAURANT HOSTESS
Hash House A Go Go at The LINQ
05.2018 - 09.2018
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Assisted guests with menu inquiries and provided recommendations when needed.
- Handled reservation systems efficiently to maintain organized bookings.
- Trained new hosts on procedures and customer service standards effectively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took reservations over phone and in person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
CREW MEMBER
Rasing Canes Chicken Fingers
08.2017 - 08.2018
- Provided excellent customer service while taking and processing orders efficiently.
- Operated cash register, handled transactions, and managed customer payments accurately.
- Assisted in training new crew members on operational procedures and customer service skills.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
Education
BBA - Diversity and Human Resource Management
Nevada State University
Las Vegas, Nevada12.2026
Associate of Business Administration - undefined
College of Southern Nevada
Las Vegas, Nevada12.2024
High School Diploma - undefined
East Career And Technical Academy
Las Vegas, Nevada05.2019
Skills
- Employee training
- Customer service
- Team collaboration
- Inventory management
- Records administration
- Microsoft
- Diversity management
- Timesheet management
- Efficient work ethic
- Strong communication skills
- Ticket management system
Certification
- SNHD Food Handlers Card
- Culinary Program
LANGUAGES
English & Spanish
Timeline
ADMINISTRATIVE ASSISTANT II
Department of Corrections
07.2023 - Current
CHIROPRATIC OFFICE ASSISTANT
Desert Pines Rehabilitation
09.2020 - 07.2023
Valet Attendant
Trump International Hotel Las Vegas
01.2020 - 02.2020
ASSOCIATE I
In-N-Out Burger
01.2019 - 01.2021
RECREATION ASSISTANT I
Clark County Parks And Recreation
01.2019 - 01.2020
RESTAURANT HOSTESS
Hash House A Go Go at The LINQ
05.2018 - 09.2018
CREW MEMBER
Rasing Canes Chicken Fingers
08.2017 - 08.2018
Associate of Business Administration - undefined
College of Southern Nevada
High School Diploma - undefined
East Career And Technical Academy
BBA - Diversity and Human Resource Management
Nevada State University
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