Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chelsea Street

Chelsea Street

Wayne,MI

Summary

People-oriented Delivery Truck Driver with commitment to local community and businesses. Knowledgeable in modern delivery technologies and strong customer service skills. Proven record of expanding product placement by establishing exceptional relationships with store managers.

Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Delivery Truck Driver

Lenawee Industrial Paint Supply
01.2020 - Current
  • Enhanced delivery efficiency by optimizing routes and reducing idle time.
  • Maintained high customer satisfaction levels by adhering to strict deadlines and providing excellent service.
  • Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
  • Reduced fuel costs through effective route planning and consistent monitoring of vehicle performance.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
  • Utilized GPS technology to accurately navigate routes, minimizing delays due to traffic or road closures.
  • Implemented safety measures such as proper lifting techniques and secure cargo storage in order to prevent accidents or injuries on the job.
  • Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
  • Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
  • Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
  • Operated with safety and skill to avoid accidents and delays.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Organized all shipping paperwork and documented customer payments to keep records accurate and current.

Personal Assistant

Self-employed
01.2007 - 12.2019
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Fostered open communication between all parties involved in a client''s care plan, resulting in cohesive team efforts and improved client outcomes.
  • Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.

Home Health Aide

Helping Hand Nursing Service
02.2001 - 12.2006
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care in a home health hospice setting.
  • Assisted patients with daily living activities, improving their overall quality of life during end-of-life care.
  • Provided emotional support to patients and families, fostering positive relationships and open communication.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to treatment plans.
  • Monitored vital signs and reported changes in patient conditions to the supervising nurse promptly, facilitating timely interventions.
  • Assisted patients with mobility exercises and transfers, promoting physical activity and reducing risks of injury or falls.
  • Maintained accurate and detailed records of patient progress, aiding in the assessment of care plan effectiveness.
  • Educated family members on best practices for supporting their loved ones during hospice care, empowering them to be active participants in the caregiving process.
  • Demonstrated excellent time management skills by managing multiple patients'' needs simultaneously while maintaining high-quality care standards.
  • Contributed to a safe home environment by identifying potential hazards and implementing appropriate preventative measures.
  • Performed light housekeeping tasks, creating a clean and comfortable space for patients during their time at home hospice care.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information about each patient''s status to incoming staff members.
  • Utilized strong interpersonal skills when interacting with diverse patient populations, adapting communication style based on individual needs and preferences.
  • Delivered exceptional personal hygiene assistance, upholding dignity and respect for each patient throughout the end-of-life journey.
  • Observed strict infection control protocols to minimize risks of illness transmission and maintain a healthy environment for patients.
  • Recognized signs of emotional distress in both patients and family members, providing appropriate resources and referrals to address their needs during challenging times.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Positioned patients to provide comfort and promote better body alignment.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Provided direct personal care and administrative services to clients.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Improved patients' comfort with massage and application of topical treatments.
  • Administered medications in accordance with doctor's instructions.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Transported clients for medical and personal outings.
  • Constructed cognitively stimulating activities.

Education

Medical Records (Undergraduate) - Health Administration

University of Phoenix
Tempe, AZ
10.2023

High School Diploma -

Professional Career Development Institute
Atlanta, GA
06.2002

Skills

  • Commercial Material Transportation
  • Vehicle Inspections
  • Paperwork Management
  • Money Handling
  • Invoice Experience
  • Local Routes Understanding

Certification

  • CBCS - Certified Billing and Coding Specialist

Timeline

Delivery Truck Driver

Lenawee Industrial Paint Supply
01.2020 - Current

Personal Assistant

Self-employed
01.2007 - 12.2019

Home Health Aide

Helping Hand Nursing Service
02.2001 - 12.2006

Medical Records (Undergraduate) - Health Administration

University of Phoenix

High School Diploma -

Professional Career Development Institute

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Chelsea Street