Chelsea Taylor
Suwanee,GA
Summary
Proven track record in enhancing claim processing efficiency at National Health Claim through innovative workflow strategies, achieving increased revenue. Expert in client relationship management and problem-solving, demonstrating exceptional critical thinking and a friendly attitude. Skilled in claims processing and customer service, consistently delivering outstanding results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Claim Adjudicator
National Health Claim
10.2023 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Maintained detailed records of all claims-related activities, fostering transparency and accountability within the department.
- Executed claims processing, while generating increased revenue.
- Collaborated with team members and management to meet goals.
- Collaborated with other departments to ensure seamless coordination for effective claim resolutions.
Household Manager
Self
11.2007 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 6 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
Front Desk Agent
Nisku Inn
02.2005 - 10.2007
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
Lacombe Composite High School
Lacombe, Alberta Skills
- Claims Processing
- Client Relationship Management
- Client rapport
- Policy Interpretation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Friendly, Positive Attitude
Timeline
Claim Adjudicator
National Health Claim
10.2023 - Current
Household Manager
Self
11.2007 - Current
Front Desk Agent
Nisku Inn
02.2005 - 10.2007
High School Diploma -
Lacombe Composite High School
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