Chelsea Taylor
Ankeny,IA
Summary
Operations professional with keen eye for optimizing processes and driving efficiencies. Known for fostering collaborative team environments and adapting seamlessly to changing operational needs. Expertise in workflow management and problem-solving ensures consistent achievement of organizational goals.
Overview
19
19
years of professional experience
Work History
Stay at Home Mother
NA
Ankeny, IA
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Branch Operations Associate Manager/Teller
Wells Fargo
West Des Moines, IA, USA
03.2018 - 08.2023
- Leading team members to have engaging conversations and building relationships with our customers
- Lead team members and branch around risk through huddles and activities around policy and procedures and educating around useful resources
- Coach and provide feedback around providing excellent customer service and sharing around information about Wells Fargo Digital Services
- Support the branch and customers in resolving and escalating complaints
- Work with team members to develop talent and assist in connecting them with opportunities such as Team Member Networks
- Manage the teams schedule and provide support for day to day operations and use of cash drawer
- Assist Branch Manager with running daily huddles, coaching, and team effectiveness with customers
- Leveraged analytical skills to identify trends in operational data, using insights gained to make informed recommendations for future actions.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
- Developed and maintained strong relationships with key suppliers, ensuring a consistent delivery of high-quality products at competitive prices.
- Maintained open lines of communication between departments, facilitating effective collaboration on projects requiring input from multiple stakeholders.
Lead Esthetician
Studio7 Salon and Spa
Ames, IA, USA
09.2012 - 03.2018
- Certified in Norvell Sunless Tanning
- Create a welcoming environment while greeting clients
- Trained in Strategies Management to assist in setting goals and objectives
- Utilize cash cash drawer including balancing
- Work one on one with clients to help solve complex client problems
- Onboard new employees including coach and developing their skills
- Build relationships with customers while understanding their needs and recommending products
Host/Server/Expo
Old Chicago Pizza
Ames, IA
05.2006 - 09.2012
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Esthetics Licensure -
PCI Academy
Ames, IA07.2013
Skills
- Operational efficiency
- Scheduling coordination
- Staff training and development
- Time management
- Teamwork and collaboration
Certificationsandachievements
- Wells Fargo Leadership Course
- Graduated Top of Class at PCI
- Top Retail Sales
- Top Pre Booking
- Strategies Management Certified
- Dermalogica Expert
Timeline
Stay at Home Mother
NA
08.2023 - Current
Branch Operations Associate Manager/Teller
Wells Fargo
03.2018 - 08.2023
Lead Esthetician
Studio7 Salon and Spa
09.2012 - 03.2018
Host/Server/Expo
Old Chicago Pizza
05.2006 - 09.2012
Esthetics Licensure -
PCI Academy