Chelsea Taylor
Seagoville,TX
Summary
Proven Litigation Adjuster with a track record of achieving favorable outcomes through meticulous claims investigation and case evaluation. Skilled in litigation management and critical evaluation, I excel in fast-paced environments, demonstrating exceptional verbal communication and motivation. My approach has significantly reduced loan delinquency rates, underscoring my commitment to excellence and operational efficiency.
Overview
8
8
years of professional experience
Work History
Litigation Adjuster
State Farm
Dallas, TX
03.2023 - Current
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Balanced competing priorities under tight deadlines without compromising quality or attention to detail in case management.
- Evaluated policy coverage by analyzing insurance contracts and determining the applicability of specific provisions to each claim.
- Utilized advanced technology tools for efficient data management, reporting functions, and streamlined communications among team members.
Loss Mitigation Litigation
Loan Depot
Plano, TX
06.2022 - 03.2023
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Maintained professional knowledge of industry trends and regulations in order to provide guidance on best practices for loss mitigation efforts.
- Contributed to successful audits by maintaining thorough documentation of all loss mitigation activities and decisions made throughout the process.
Loss Mitigation Litigation
Selene Finance
Remote
08.2021 - 06.2022
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Maintained professional knowledge of industry trends and regulations in order to provide guidance on best practices for loss mitigation efforts.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Participated in industry conferences and workshops to expand professional knowledge of loss mitigation best practices and trends.
Loss Mitigation Underwriter
US Bank Home Mortgage
Irving, TX
08.2019 - 08.2020
- Reviewed and analyzed complex borrower financial situations, determining appropriate workout options based on individual circumstances.
- Enhanced team morale by fostering open communication channels amongst colleagues and providing mentorship to junior underwriters.
- Reduced loan delinquencies by implementing effective loss mitigation strategies and solutions.
- Spearheaded process improvement initiatives within the Loss Mitigation department, resulting in increased efficiency and effectiveness of workflows.
Business Analyst
Ally Bank
Lewisville, TX
01.2017 - 08.2019
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Certificate - Paralegal Studies
Southern Methodist University
Dallas, TXBachelor - Human Resources Management
University of Phoenix
Tempe, AZ05.2019
Skills
- Claims investigation
- Case evaluation
- Motivation and initiative
- Critical evaluation
- Litigation management
- Settlement strategies
Affiliations
Dallas Area Paralegal Association
Timeline
Litigation Adjuster
State Farm
03.2023 - Current
Loss Mitigation Litigation
Loan Depot
06.2022 - 03.2023
Loss Mitigation Litigation
Selene Finance
08.2021 - 06.2022
Loss Mitigation Underwriter
US Bank Home Mortgage
08.2019 - 08.2020
Business Analyst
Ally Bank
01.2017 - 08.2019
Certificate - Paralegal Studies
Southern Methodist University
Bachelor - Human Resources Management
University of Phoenix