Chelsea Taylor
Amazon
Columbia,SC
1
Certification
8
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Fulfillment Associate
1 Year 5 Months- Maintained productivity, quality, and safety standards in a fast-paced fulfillment environment.
- Supported multiple operational processes while meeting daily performance goals.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed safety protocols to minimize workplace accidents.
Customer Service Representative
1 Year 5 Months- Assisted members with healthcare services and provider support.
- Earned recognition for high customer satisfaction.
- Resolved complex customer concerns with professionalism and empathy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Fraud Prevention Specialist / Credit Card Customer Service Advisor
1 Year- Promoted into the Fraud Prevention department based on performance.
- Investigated suspicious account activity and protected customers from financial fraud.
- Educated customers on fraud prevention best practices.
- Resolved complex banking concerns while maintaining compliance.
Research & Remediation Representative
2 Years 10 Months- Investigated escalated customer concerns and completed research and remediation activities.
- Served as a Subject Matter Expert (SME) and On-the-Job Trainer.
- Resolved complex banking issues while ensuring regulatory compliance.
- Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
- Implemented best practices for risk management, minimizing potential losses while maintaining high levels of customer satisfaction.
Human Services Specialist
5 Months- Assisted families with childcare voucher applications and benefits.
- Maintained accurate records while providing exceptional customer service.
- Facilitated client intake processes, assessing eligibility for social services programs.
- Monitored case progress, ensuring compliance with state regulations and policies.
Customer Service Representative III
1 Year 2 Months- Supported bankers nationwide with account servicing, including but not limited to DDA (checking and savings) accounts, retirement accounts, and deceased processing accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma
Bachelor of Science - Business Administration
Currently Enrolled
Skills
Fraud Prevention
Banking Operations
Customer Service
Customer Advocacy
Research & Remediation
Regulatory Compliance
Leadership
Training & Coaching
Microsoft Office
CRM Systems
Problem Solving
Healthcare Support
Attention to detail
Team leadership
Customer service
Flexible schedule
Time management
Certification
- South Carolina Accident & Health Insurance Producer
- License #21661396
Accomplishments
- Subject Matter Expert (SME) and On-the-Job Trainer (OJT) at Wells Fargo
- Promoted into Fraud Prevention at U.S. Bank based on performance.
Timeline
Fulfillment Associate
Amazon
06.2024 - 11.2025Read More
Customer Service Representative
CareCentrix
10.2023 - 03.2025Read More
Fraud Prevention Specialist / Credit Card Customer Service Advisor
U.S. Bank
10.2022 - 10.2023Read More
Research & Remediation Representative
Wells Fargo
12.2019 - 10.2022Read More
Human Services Specialist
South Carolina Department of Social Services
05.2019 - 10.2019Read More
Customer Service Representative III
Wells Fargo
02.2018 - 04.2019Read More
Capella University
Bachelor of Science from Business Administration
Read More
W.J. Keenan High School
High School Diploma
Read More