Chelsea Badger
Friars Point,MS
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Conns Home Plus W
Southaven , Mississippi
10.2023 - 10.2024
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Delegated work to staff, setting priorities and goals.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Assistant Manager of Operations
Popeyes
Oxford , MS
04.2023 - 10.2023
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Implemented changes in accordance with company policy while maintaining a focus on cost reduction.
- Delegated work to staff, setting priorities and goals.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies for improving customer satisfaction ratings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
Assistant Manager of Operations
Dairy Queen Grill & Chill
Oxford, MS
06.2020 - 03.2023
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Implemented changes in accordance with company policy while maintaining a focus on cost reduction.
- Delegated work to staff, setting priorities and goals.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of employee performance and attendance.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
Customer Service Manager
Walmart
West Helena, Arkansas
10.2019 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated and authenticated returns, exchanges and voids.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager
Cato Fashions
Clarksdale, Mississippi
06.2005 - 10.2019
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Business
Strayer University
Memphis, TNSkills
- Data analysis
- Operational auditing
- Performance management
- Inventory management
- Scheduling and planning
- Customer relationship management
- Team leadership
- Budgeting and forecasting
- Employee training
- Effective communication
- Coaching and mentoring
- Customer service
- Staff recruitment
- Financial forecasting
Timeline
Manager of Operations
Conns Home Plus W
10.2023 - 10.2024
Assistant Manager of Operations
Popeyes
04.2023 - 10.2023
Assistant Manager of Operations
Dairy Queen Grill & Chill
06.2020 - 03.2023
Customer Service Manager
Walmart
10.2019 - 12.2022
Manager
Cato Fashions
06.2005 - 10.2019
Some College (No Degree) - Business
Strayer University