CHELSEA TEAPE

Coordinated the flow of Medical records between departments to ensure timely processing and accurate documentation in compliance with HIPAA regulations. Acted as a liaison between medical, administrative, and records departments to prioritize urgent requests and facilitate the timely delivery of critical patient information.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Fielded customer complaints and queries, fast-tracking for problem resolution. Mentored new employees on procedures and policies to maximize team performance.

• Greeted patients and visitors in a friendly and welcoming manner, ensuring a positive first impression of the clinic.
• Scheduled appointments and verified insurance coverage, resulting in improved patient flow and reduced wait times.
• Collected patient payments and provided top-notch customer service, resulting in increased revenue and high patient satisfaction.
• Maintained an organized front desk workspace, ensuring efficient handling of paperwork and timely communication with healthcare providers.

• Followed HIPAA regulations to maintain confidentiality of sensitive patient information. Assisted with client personal care needs to foster independence and well-being. Helped client with medication self-administration.