Summary
Overview
Work History
Education
Skills
Websites
Timeline
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TIERRA WILKERSON

Houston,TX

Summary

Compassionate and goal-oriented professional with a strong foundation in social work and nursing. Holds a Master of Social Work (MSW) and is currently pursuing a BSN. Known for adaptability, attention to detail, and delivering high-quality care in diverse environments. Experienced with student engagement, relationship building, and application management. Utilizes effective communication and personalized support to guide prospective students.

Overview

5
5
years of professional experience

Work History

Expeditor

The Marker Group
10.2024 - 03.2025
  • Facilitated communication between the company and external parties to resolve client issues efficiently.
  • Collaborated with case investigators to enhance client retention and resolution rates.
  • Negotiated with providers and custodians to expedite records retrieval and streamline workflows.
  • Experience details will follow in full formatting.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.

Family Service Coordinator

Save the Children
02.2024 - 04.2024
  • Supported over 50 families in Head Start programs, offering tailored assistance in education, parenting, and healthcare.
  • Built community collaborations with organizations, schools, and government agencies.
  • Managed accurate and timely documentation using Excel, SharePoint, and Google Drive.
  • Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
  • Improved access to community resources for families, through establishing strong partnerships with local organizations.

MSW Intern

Transformation Center
08.2023 - 11.2023
  • Conducted intake assessments resulting in a 20% improvement in service efficiency.
  • Applied CBT strategies for therapy focusing on conflict resolution and communication.
  • Safeguarded confidential client information using secure documentation protocols.

Preschool Lead Teacher

YMCA of Memphis & the Mid-South
01.2023 - 08.2023
  • Maintained a safe, supportive classroom resulting in zero accidents during the academic year.
  • Implemented social-emotional learning, improving student behavior by 30%.
  • Utilized Microsoft tools for documentation and communication.

Family Service Coordinator

Save the Children
02.2022 - 11.2022
  • Connected families to 5–10 vital community resources through strategic networking.
  • Coordinated treatment planning with interdisciplinary care teams.
  • Interviewed over 50 families using structured assessments.

MSW Intern

Transformation Center
06.2022 - 08.2022
  • Led family intake assessments to streamline case evaluations and interventions.
  • Strengthened client care efficiency through CBT techniques and secure recordkeeping.

Group Leader

YMCA of Memphis & the Mid-South
11.2020 - 12.2021
  • Boosted student engagement by 30% with age-appropriate learning strategies.
  • Improved conflict resolution and productivity with targeted guidance.
  • Enforced child safety standards through CPR and emergency protocols.

MSW Intern

Crossroads Hospice & Palliative Care
11.2020 - 12.2021
  • Developed care plans for terminally ill patients to enhance quality of life.
  • Coordinated end-of-life services with interdisciplinary teams.
  • Provided counseling and emotional support to families in crisis.

Admissions Counselor

Lane College
10.2019 - 10.2020
  • Established and maintained meaningful relationships with students to support their academic and personal growth
  • Facilitated meetings with students, counselors, parents, and teachers to ensure a collaborative support system
  • Developed individualized academic plans tailored to students’ unique goals and learning needs
  • Provided one-on-one support to students in both academic and emotional areas
  • Assisted students with financial aid applications, including FAFSA completion and scholarship searches
  • Guided students through the college application process, including essay support and deadline management
  • Served as a caring and consistent presence, helping students navigate emotional and academic challenges
  • Accurately tracked and input student data to monitor progress and inform interventions


Education

Bachelor of Science in Nursing -

Chamberlain University
Chicago, IL
11.2027

Master of Social Work - undefined

Walden University
Minneapolis, MN
11.2024

Bachelor of Arts - Sociology

Lane College
Jackson, TN
07.2019

Skills

  • Mental Health & Counseling: Treatment Planning, Cognitive Behavioral Therapy (CBT), Motivational Interviewing, Crisis Intervention, Client Advocacy
  • Case & Care Management: Caseload Management, Service Coordination, Discharge Planning, Patient-Centered Care
  • Administrative & Technical Skills: Project Management, Electronic Health Records (EHR), Confidentiality & HIPAA Compliance
  • Collaboration & Communication: Team Collaboration, Interpersonal, Written, and Oral Communication Skills
  • Youth-Focused Experience: Developmental Perspective in Youth Work, Trauma-Informed Support, Experience with Diverse Populations
  • Values & Approach: Social Justice Framework, Strength-Based and Culturally Responsive Practice

Timeline

Expeditor

The Marker Group
10.2024 - 03.2025

Family Service Coordinator

Save the Children
02.2024 - 04.2024

MSW Intern

Transformation Center
08.2023 - 11.2023

Preschool Lead Teacher

YMCA of Memphis & the Mid-South
01.2023 - 08.2023

MSW Intern

Transformation Center
06.2022 - 08.2022

Family Service Coordinator

Save the Children
02.2022 - 11.2022

Group Leader

YMCA of Memphis & the Mid-South
11.2020 - 12.2021

MSW Intern

Crossroads Hospice & Palliative Care
11.2020 - 12.2021

Admissions Counselor

Lane College
10.2019 - 10.2020

Master of Social Work - undefined

Walden University

Bachelor of Arts - Sociology

Lane College

Bachelor of Science in Nursing -

Chamberlain University

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