Chelsea Thompson
Stonecrest,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Retail Attendant
Loews Atlanta Hotel
Atlanta, GA
04.2024 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Worked closely with other team members to achieve common goals.
- Performed cashier duties such as processing payments for goods or services using correct change-making procedures.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Maintained cleanliness of store area including dusting, sweeping, mopping floors and vacuuming carpets.
- Operated POS system to process customer purchases and returns.
Pharmacy Technician
Atena RX Pharmacy
Pompano Beach, FL
01.2006 - 08.2011
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Education
Bachelor of Health Science - Healthcare Administration
DeVry University
Miramar, FL06-2019
Pharmacy Technician Diploma - Pharmacy Technician
Concorde Career College
Fort Lauderdale, FL06-2005
Skills
- Hospitality and accommodation
- Purchase Orders
- Manage inventory
- Multitasking Abilities
- Retail transactions processing
- Store maintenance
- Problem-solving abilities
- Operate cash registers
- Customer Retention
- Stock replenishment
- Professionalism
- Organization
- Multitasking
- Reliability
- Team building
- Product ordering
Timeline
Retail Attendant
Loews Atlanta Hotel
04.2024 - Current
Pharmacy Technician
Atena RX Pharmacy
01.2006 - 08.2011
Bachelor of Health Science - Healthcare Administration
DeVry University
Pharmacy Technician Diploma - Pharmacy Technician
Concorde Career College