Hi, I’m
Chelsea Torres
Eagle Mountain,Utah
Summary
Community-oriented Officer comfortable working in high-stress situations. years of experience in, animal control, veterinary services, and code enforcement. Customer and task focused professional, with strong competency in windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Ability to resolve customer complaints and diffusing tension to ensure customer satisfaction. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
11
years of professional experience
1
Certification
Work History
Herriman City
Animal Services Officer
01.2021 - Current
Job overview
- Shelter Management, Managing shelter capacity and inventory, Negotiating transfers with various rescues, Personnel training, Processing adoption, Animal licensing, Animal behavioral analyses, Officer Duties, Inbound and outbound calls requests, Creating and managing complaints, Writing Citations, Investigating animal-related complaints, Cooperating with police on various situations, Shelter Maintenance, Community outreach and education, Patrolling the jurisdiction, Seizing and controlling animals of various sizes and species, Representing city in court, Administering injections of various types (Vaccines, medications, euthanasia, etc.)
South Salt Lake City
Animal Services Officer
05.2017 - 01.2021
Job overview
- Shelter Management, Managing shelter capacity and inventory, Negotiating transfers with various rescues, Personnel training, Processing adoption, Animal licensing, Animal behavioral analyses, Officer Duties, Inbound and outbound calls requests, Creating and managing complaints, Writing Citations, Investigating animal-related complaints, Cooperating with police on various situations, Shelter Maintenance, Community outreach and education, Patrolling the jurisdiction, Seizing and controlling animals of various sizes and species, Representing city in court, Administering injections of various types (Vaccines, medications, euthanasia, etc.)
South Salt Lake City
Code Enforcement Officer
01.2015 - 05.2017
Job overview
- Officer Duties, Inbound and outbound calls and emails, Writing Citations, Investigating code related complaints, Creating and managing complaint cases, Community outreach and education, Patrolling the jurisdiction, Assisting animal shelter when necessary, Cooperating with police on various situations, Creating and submitting liens, Representing city in court
South Salt Lake City
Kennel Technician
05.2014 - 01.2015
Job overview
- Shelter Maintenance, Managing inventory, Managing shelter capacity, Negotiating transfers with various rescues, Personnel training, Inbound and outbound calls and emails, Processing adoption, Animal licensing, Animal behavioral analyses
South-East Valley Veterinary Hospital
Emergency Veterinary Technician
07.2013 - 09.2014
Job overview
- Inbound and outbound calls and emails, Intake and processing of sick/injured animals of various sizes and species, Administering injections of various types (Vaccines, medications, iv drips, etc.), Assisting doctor with various duties, Managing the front desk, Caring for animals’ health of various sizes and species
Education
Alta High SchoolSandy, UT
High School Advanced Diploma
06.2012
JTECHUtah
Veterinary Technician Certification from Veterinary Technology
01.2012
Skills
- Excellence in Leadership, Motivation, Communication, and Team Building
- Able to troubleshoot issues with common applications
- Excellent communication skills as well as excellent stress management
- Experience enforcing city codes and procedures
- Experience with processing legal documents for court cases
- Emergency Response
- Innovation and Creativity
- Analytical Thinking
- Issue Research
- Ability to humanely seize and control animals of various sizes and species
- Investigation Management
- Report Writing
Certification
- CPR
- Veterinary Technician
- NACHO module B
- UOCA training
- OC and Taser
- Euthanasia
Timeline
Animal Services Officer
Herriman City
01.2021 - Current
Animal Services Officer
South Salt Lake City
05.2017 - 01.2021
Code Enforcement Officer
South Salt Lake City
01.2015 - 05.2017
Kennel Technician
South Salt Lake City
05.2014 - 01.2015
Emergency Veterinary Technician
South-East Valley Veterinary Hospital
07.2013 - 09.2014
Alta High School
High School Advanced Diploma
JTECH
Veterinary Technician Certification from Veterinary Technology
- CPR
- Veterinary Technician
- NACHO module B
- UOCA training
- OC and Taser
- Euthanasia
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