Chelsea Tubbs
Wells Fargo
Cresson,TX
19
years of professional experience
Detail-oriented with a strong background in risk management and operational compliance. Known for effective time management and decision-making skills, driving team success while ensuring regulatory standards are met.
Work History
Branch Manager
3 Years 11 Months- Guided incoming branch manager trainees in understanding and managing operational risk.
- Managed branch operations, focusing on regulatory compliance and policy adherence to safeguard organizational integrity and minimize potential risks.
- Implemented proactive measures to ensure branch objectives were consistently met or exceeded through regular performance assessments.
- Resolve customer issues promptly, sustaining trust and satisfaction while adhering to internal controls and policies.
- Leveraged data-driven insights to drive strategic decision-making processes.
Service Manager 1 & 2
10 Years 1 Month- Led service operations to enhance customer satisfaction while maintaining risk tolerance.
- Coached team to utilize resources, enhancing their confidence and skills.
- Resolved customer complaints in professional and a timely manner.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Personal Banker
2 Years 10 Months- Developed personalized banking solutions to meet diverse client needs.
- Cultivated strong client relationships through proactive communication and support.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller/Lead Teller
2 Years 1 Month- Processed customer transactions efficiently while ensuring accuracy in cash handling.
- Assisted customers with account inquiries and resolved issues to enhance satisfaction.
- Educated clients on banking products, increasing awareness of services offered.
- Maintained compliance with federal regulations and internal policies during all transactions.
- Trained and mentored new tellers on operational procedures and customer service standards.
Education
Bachelor of Business Administration - Business
Skills
Branch operations management
Leadership and coaching
Influencing and consultation
Risk management
Customer service
Conflict resolution
Problem Solving
Decision Making
Time management
Multi-tasking
Adaptable to change
Verbal/written/interpersonal communication
Timeline
Branch Manager
Wells Fargo
09.2022 - CurrentRead More
Service Manager 1 & 2
Wells Fargo
08.2012 - 09.2022Read More
Personal Banker
Wells Fargo & Company
10.2009 - 08.2012Read More
Teller/Lead Teller
Wells Fargo
09.2007 - 10.2009Read More
Tarleton State University
Bachelor of Business Administration from Business
Read More