Chelsea Turk
Flint,MI
Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and communication abilities to new position with increased responsibility.
Overview
13
13
years of professional experience
Work History
Counter Person
Cherry Hill Lanes North
Clarkston, MI
11.2016 - Current
- Completed sales transactions, including all accepted forms of payment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Cashier, Cook, Order Taker
Taco Bell
Clarkston, MI
07.2013 - 10.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Answered questions about store policies and concerns to support positive customer experiences.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Welcomed customers and provided quick and attentive service.
- Restocked bags, cups, lids, sauces and other counter supplies.
Education
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
Auburn Hills, MI04.2018
Skills
- Teamwork
- Cash Handling
- Excellent work ethic
- Cash register operation
- Team Player
- Effective communication
- Cleaning and organization
- Inventory organization
Timeline
Counter Person
Cherry Hill Lanes North
11.2016 - Current
Cashier, Cook, Order Taker
Taco Bell
07.2013 - 10.2016
Associate of Arts - Liberal Arts And General Studies
Oakland Community College