Summary
Overview
Work History
Education
Skills
Timeline
Barista

Chelsea Vergara

Modesto,CA

Summary

Driven FOH Lead with proven success in staff motivation and guest relations, most notably at Texas Roadhouse. Excelled in training and coaching, enhancing team performance and customer satisfaction. Implemented cost-control measures, improving profitability. Skilled in performance evaluation and upselling strategies, achieving notable results in operational efficiency and revenue growth.

Overview

14
14
years of professional experience

Work History

FOH Lead

Bakeshop
10.2023 - 07.2024
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.

FOH Lead

Village Baking Company & Cafe
02.2023 - 07.2023
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.

Server

Hime Sushi Bar and Grill
07.2018 - 07.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Training Coordinator

Texas Roadhouse
04.2010 - 07.2018
  • Compiled training handbook and related course materials.
  • Developed lesson plans, instructional materials and written practice tests for server and bartender training courses.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.

Education

GED -

Texas State Technical College - Harlingen
Harlingen, TX
04.2011

Skills

  • Staff Motivation
  • Training and coaching
  • Employee Scheduling
  • Performance Evaluation
  • Promotions coordination
  • Guest Relations
  • Upselling strategies

Timeline

FOH Lead

Bakeshop
10.2023 - 07.2024

FOH Lead

Village Baking Company & Cafe
02.2023 - 07.2023

Server

Hime Sushi Bar and Grill
07.2018 - 07.2021

Training Coordinator

Texas Roadhouse
04.2010 - 07.2018

GED -

Texas State Technical College - Harlingen

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Chelsea Vergara