Chelsea Ward
Montgomery,TX
Summary
Highly Influential Sales Representative recognized for exceeding revenue goals in e-commerce platforms. Delivers top quality virtual support, managing customer relations via email and online chat environments. Represents brands, assesses client needs and maintains top closing rates via customized recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Sales Representative
Comcast
06.2023 - Current
- Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic up to [Number]%.
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
- Identified new business by creating and implementing territory campaigns for leads generation in untapped regions.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
Dual General Manager
Victra Wireless
01.2017 - 08.2022
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Science - Computer Science And Systems
Post University
Waterbury, CT01.2024
High School Diploma -
Western High School
Davie, FL07.2013
Skills
- Client Correspondence
- Client Satisfaction
- Customer Retention
- Technical Management
- Promotions Programs
- Promotional Campaigns
- Customer Inquiries
Websites
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Timeline
Virtual Sales Representative
Comcast
06.2023 - Current
Dual General Manager
Victra Wireless
01.2017 - 08.2022
Associate of Science - Computer Science And Systems
Post University
High School Diploma -
Western High School
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