Chelsea West
Inman,SC
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
XRG Systems
Inman, SC
03.2020 - 12.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Took ownership of each call by listening attentively to understand individual needs.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Educated customers on how best utilize their purchased products or services.
- Monitored incoming emails from customers seeking support or advice.
Sales Associate
Dollar General
Inman, South Carolina
01.2024 - 07.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
Timeline
Sales Associate
Dollar General
01.2024 - 07.2024
Bilingual Customer Service Representative
XRG Systems
03.2020 - 12.2023