Chelsea Whisenant
Union Grove,AL
Summary
Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Excited to dive into the world of Insurance claims and Customer service.
Overview
12
12
years of professional experience
Work History
E-COMMERCE BUSINESS
Etsy
Union Grove, AL
06.2016 - 01.2024
- Managed business operations, warehouse inventory and price negotiations.
- Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.
- Facilitated and managed business development plan based on market and industry research.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Monitored trends and recommended customer service improvements to enhance team success.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Created price tags and merchandise signs for new items.
- Helped customers by answering questions and locating merchandise.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Preschool Teacher
Noahs Ark Christian Learning Center
Fort Oglethorpe, GA
01.2012 - 07.2016
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Administered and documented results of student assessments.
- Directed and supervised children during field trips and special activities.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Incorporated music, art and theater into lesson planning.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Implemented hands-on, play-based strategies for experiential learning.
Education
Associate of Applied Science - Billing And Coding And Insurance Claims
Snead Community College
Boaz, AL07-2025
Skills
- Cost Reduction
- Quality assurance and control
- Customer Service Management
- Planning and execution
- Business Analysis
- Staff Mentoring
- Coverage Determination
- Conflict Resolution
- Flexible Schedule
- Claims Investigation
- Insurance Claims Review
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Administrative Support
- Microsoft Outlook
- Client Account Management
- Order Processing
- Business Development
- Product Sales
- Sales Development
- Promotional support
- Customer Needs Assessment
- Dispute Mediation
- Client Service
- Positive and professional
Timeline
E-COMMERCE BUSINESS
Etsy
06.2016 - 01.2024
Preschool Teacher
Noahs Ark Christian Learning Center
01.2012 - 07.2016
Associate of Applied Science - Billing And Coding And Insurance Claims
Snead Community College
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